Accommodation Support Worker – Emergency Accommodation Services

About Savareen Ltd

Savareen Ltd operates accommodation services providing practical support to individuals and families who require emergency or temporary accommodation.

We are currently seeking an experienced Accommodation Support Worker to join our team in Dublin City Centre. The successful candidate will contribute to the safe and effective day-to-day running of the accommodation service and provide practical support to residents in accordance with company procedures and relevant legislation.

The role involves regular interaction with residents, colleagues and external service providers. The successful candidate will be expected to maintain professional boundaries while supporting residents with access to appropriate services and assisting with the management of issues arising within the accommodation environment.

Main Duties and Responsibilities

The successful candidate will be responsible for:

• Providing day-to-day practical support to residents within the accommodation service.
• Assisting with the arrival, registration, induction and departure of residents.
• Explaining accommodation procedures, house rules and available support services to residents.
• Maintaining a safe, professional and respectful environment for residents, visitors and staff.
• Developing appropriate professional relationships with residents while maintaining clear professional boundaries.
• Supporting residents to access relevant healthcare, housing, welfare, education, employment and community-based services.
• Completing accurate resident records, incident reports, support notes and other required documentation.
• Using electronic systems to maintain and update resident information and service records.
• Identifying and reporting welfare, safeguarding, health and safety or behavioural concerns through the appropriate reporting channels.
• Carrying out scheduled accommodation, welfare, safety and security checks.
• Supporting residents in working towards agreed individual goals and accessing appropriate services.
• Liaising with colleagues and relevant external organisations to support the needs of residents.
• Following company procedures relating to safeguarding, health and safety, fire safety, emergency response and incident management.
• Responding appropriately to incidents, disputes and challenging situations within the accommodation setting.
• Assisting with maintaining good standards of service delivery throughout the accommodation facility.
• Attending staff meetings, supervision and training as required.
• Undertaking other reasonable duties associated with the role and the effective operation of the accommodation service.

Essential Skills, Qualifications and Experience

Applicants should demonstrate:

• A recognised relevant qualification at NFQ Level 7 or above, or an equivalent qualification.
• A minimum of two years' relevant professional experience in accommodation support, homelessness services, residential support, social care, community services, healthcare or a closely related environment.
• Previous experience working with individuals or families who may have complex support needs or require assistance accessing services.
• Strong communication and interpersonal skills.
• The ability to communicate clearly and professionally in written and spoken English.
• Good organisational and administrative skills, including the ability to maintain accurate records.
• Confidence using Microsoft Office and electronic information or case-management systems.
• An understanding of safeguarding, confidentiality and appropriate professional boundaries.
• The ability to respond calmly and appropriately to incidents and challenging situations.
• The ability to work effectively both independently and as part of a wider team.
• Flexibility to work according to a roster, including evenings, weekends and public holidays where required.

Desirable Experience

The following would be advantageous:

• Previous experience within emergency accommodation or homelessness services.
• Knowledge of housing and community support services in Ireland.
• Training or experience in safeguarding and/or working with vulnerable adults or families.
• Training in areas such as First Aid, conflict management, mental health awareness or personal safety.
• Experience working within a culturally diverse service environment.
• Experience working with local authorities, healthcare providers or other statutory/community organisations.

What We Offer

• Permanent full-time employment.
• Salary of €37,000 -38,000 per annum.
• 39–40 hours per week.
• Work Permit - for the right candidate.
• Structured induction and training.
• Ongoing professional development opportunities.
• Paid mandatory training.
• Annual leave in accordance with Irish employment legislation.
• Opportunities for professional development and career progression.

How to Apply

Applicants should submit a current CV and cover letter outlining their relevant qualifications, experience and suitability for the Accommodation Support Worker position.

Applications will be assessed against the qualifications, experience, skills and responsibilities outlined in this advertisement.

Closing Date: 16th November 2026

Equal Opportunities

Savareen Ltd is committed to providing an inclusive working environment and considers applications from suitably qualified candidates without discrimination on the grounds of gender, age, disability, ethnicity, religion, sexual orientation or other protected characteristics.

Pay: €37,000.00-€38,000.00 per year

Work Location: In person