Account Adjuster

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Summary: 

The Account Adjuster is responsible for maintaining the financial integrity and accuracy of the institution’s Federal Perkins Loan portfolio. This role performs detailed borrower account analysis, processes financial adjustments, reconciles loan activity to the general ledger and Perkins revolving fund, and prepares financial reports to support institutional and federal compliance requirements. Account Adjusters directly support Loan Analysts by providing accurate, audit-ready account data, variance explanations, and timely adjustments that inform portfolio analytics, forecasts, and compliance reporting.

This position requires strong analytical skills, knowledge of loan accounting principles, and the ability to interpret federal regulations governing the Perkins Loan Program. This role collaborates closely with Loan Analysts to translate operational findings into actionable insights for trend analysis and decision support.

This position is remote. The anticipated salary range for this position is $52,000.00 - $60,000.00.

 Job Duties and Responsibilities:  

• Review and analyze Perkins Loan borrower accounts to identify discrepancies involving principal, interest accrual, late fees, collection costs, and payment applications
• Process complex account adjustments, including:
  • Interest recalculations
  • Payment reversals and corrections
  • Deferment and forbearance updates
  • Loan cancellations (employment-based, military, etc.)
  • Rehabilitation and write-off adjustments
• Ensure all adjustments are fully documented and supported in accordance with federal regulations and institutional audit standards
• Coordinate resolution of account discrepancies with third-party servicers or collection agencies
• Experience managing contract modification activities, change requests, and deliverable updates
• Provide Loan Analysts with reconciled borrower-level data and adjustment summaries to enhance cohort, delinquency, and recovery analyses
• Flag systemic issues and data anomalies to inform analysts’ root-cause reviews and modeling assumptions
• Supply timely adjustment evidence and narratives that underpin analysts’ variance analyses and management reporting
• Reconcile the Perkins Loan servicing system to the institution’s general ledger and revolving fund on a monthly and quarterly basis
• Prepare and validate financial reports including:
  • Outstanding principal and accrued interest
  • Delinquency and default aging reports
  • Cash receipts and collection activity
  • Cancellation and rehabilitation activity
• Investigate and resolve variances between servicing reports and accounting systems
• Support year-end close processes and assist in preparation of financial statements and required federal reporting
• Provide documentation and schedules for internal and external audits
• Ensure compliance with Federal Perkins Loan Program regulations and institutional policies
• Monitor account activity to ensure proper billing, collection due diligence, and regulatory timelines are met
• Maintain audit-ready records for all financial transactions and account adjustments
• Identify process weaknesses and recommend improvements to strengthen internal controls and reporting accuracy
• Perform quality reviews of account transactions and portfolio data
• Monitor trends in delinquency, deferment, forbearance, cancellation, and default activity
• Assist with data validation during system upgrades or servicing transitions
• Deliver validated datasets, data dictionaries, and data lineage notes that increase analysts’ confidence in metrics
• Surface data quality findings and trend signals that guide analysts’ segmentation, stratification, and scenario analyses
• Partner on UAT test cases and signoffs to ensure analytical reports remain accurate through system changes

Necessary Skills and Knowledge:

• Knowledge of GAAP, federal regulations, and compliance frameworks
• Strong communication, analytical skills, attention to detail, and the ability to meet strict deadlines

Minimum Qualifications:

• Possess at least 2 years of related experience
• Possess proven experience in business or accounting management within loan servicing or finance
• Possess a high school diploma or similar accredited certification, such as the GED
• Proficiency in financial reporting systems and reconciliation tools
• Possess the ability to obtain and maintain a Public Trust clearance

Preferred Qualifications:

• Possess a Bachelor's degree in Finance, Accounting, or a related field; alternatively possess the equivalent of education and/or experience
• Possess at least 2 years of experience in loan servicing, accounting, or financial reconciliation
• Experience in an administrative support leadership role directing and managing teams on a federal student loan servicing contract
• Experience executing operational accounting tasks on a federal student loan servicing contract
• Expert-level knowledge of Microsoft Excel
• Intermediate-level knowledge of Microsoft Word