Account Administration Officer

We are looking for a responsible and detail-oriented Account Administration Officer to support user account and access management across multiple systems and applications. The successful candidate will ensure all account provisioning, modification, and deactivation activities are completed accurately, securely, and in compliance with established policies, procedures, and audit requirements.

Key Responsibilities

• Process approved user account requests, including account creation, modification, suspension, and deletion.
• Perform Joiner, Mover, and Leaver (JML) activities, including new employee account setup, access amendments, access revocation, and account deactivation.
• Grant, modify, and revoke user access rights in accordance with approved authorization matrices, security policies, and Standard Operating Procedures (SOPs).
• Execute account administration activities across designated systems, applications, and platforms.
• Maintain accurate and complete records of account provisioning and access changes to support security monitoring and audit requirements.
• Conduct periodic access reviews, user account validations, and compliance checks as assigned.
• Coordinate with system owners, application support teams, and Tier 2 support teams regarding system-specific access requests and issues.
• Process privileged access requests and exceptional access arrangements in accordance with approved procedures and security requirements.
• Ensure all access management activities comply with internal controls, information security standards, and regulatory requirements.
• Support audit reviews and provide documentation related to account and access administration when required.

Requirements

• Diploma or above in Information Technology, Computer Science, Information Systems, Business Information Systems, or a related discipline.
• 1-3 years of experience in account administration, IT support, system administration, access management, or related roles.
• Understanding of user account management and access control principles.
• Familiarity with Joiner, Mover, and Leaver (JML) processes and identity/access management practices.
• Strong attention to detail and ability to handle sensitive and confidential information.
• Good organizational and documentation skills.
• Ability to follow procedures and maintain a high level of accuracy.
• Good communication and coordination skills.
• Proficiency in Microsoft Office applications.