Account Assistant (Credit Controller)

About the role

Ready to kick-start your career in finance? Join TITAN as an Accounts Assistant and gain hands-on experience in credit control and accounts management. You’ll follow up on customer payments, maintain accurate payment records, and prepare collection reports while building your communication and problem-solving skills.

Fresh graduates are welcome to apply! We’re looking for someone who is organised, proactive, and eager to learn.

Key responsibilities

• Monitor customer accounts and identify overdue invoices and outstanding balances.
• Follow up with customers by phone, email, and WhatsApp to collect outstanding payments promptly and professionally.
• Send payment reminders, invoices, and statements of account to customers.
• Obtain payment commitments from customers and follow up on agreed payment dates.
• Record collection activities, customer responses, and promised payment dates.
• Verify payments received with the Finance team and update customer payment records accurately.
• Prepare collection reports showing payments collected, overdue balances, and accounts requiring further action.
• Update payment status monthly, including outstanding balances, ageing of debts, and collection progress.
• Work closely with the Sales and Customer Service teams to resolve invoice discrepancies or payment disputes.
• Highlight long-overdue accounts, missed payment commitments, and potential collection risks to management.

About you

• Assist in monitoring customer credit limits and payment terms, and flag accounts requiring a credit hold for management review.
• Reconcile customer accounts and ensure invoices, payments, and credit notes are properly reflected.
• Maintain organised records of invoices, payment receipts, statements, and collection correspondence.