Account Associate

Office Location: JP Laurel Avenue 4th Floor, Topaz Tower Centre, Damosa IT Park, Lanang, Davao City, 8000 Davao del Sur.

Benefits:

·        +50 meal allowance

·        Monthly salary: 540php daily salary (14,040php monthly)

Job Summary

The Account Associate is responsible for providing administrative and operational support in managing client accounts, processing account-related transactions, maintaining accurate records, and assisting in ensuring excellent client service. The position coordinates with internal departments and clients to ensure that account requirements are properly handled and completed on time.

Key Responsibilities

1. Account Management

·        Assist in managing and maintaining assigned client accounts.

·        Monitor account status, requirements, transactions, and outstanding concerns.

·        Coordinate with clients regarding account-related inquiries, requests, and documentation.

·        Ensure that client information and account records are accurate and updated.

2. Documentation & Records

·        Prepare, organize, and maintain account-related documents and records.

·        Ensure proper filing and confidentiality of client information.

·        Review documents for completeness and accuracy.

·        Prepare reports and summaries related to assigned accounts when required.

3. Coordination & Customer Service

·        Respond to client inquiries professionally and promptly.

·        Coordinate with Sales, Finance, Operations, and other departments regarding account concerns.

·        Follow up on pending requirements, transactions, and client requests.

·        Assist in resolving account-related issues and escalate concerns when necessary.

4. Administrative Support

·        Assist in preparing quotations, invoices, account statements, and other account-related documents, as applicable.

·        Monitor deadlines and ensure timely completion of assigned account activities.

·        Perform data entry and maintain accurate account information in company systems.

·        Perform other administrative tasks assigned by the immediate supervisor.

Qualifications

·        Bachelor's degree in Business Administration, Accountancy, Finance, Marketing, or a related field.

·        Preferably with experience in account management, customer service, administration, or a related position.

·        Good communication and interpersonal skills.

·        Strong attention to detail and organizational skills.

·        Proficient in Microsoft Office, particularly Excel and Word.

·        Ability to handle confidential information responsibly.

·        Ability to multitask, prioritize work, and meet deadlines.

·        Customer-oriented, reliable, and professional.

Core Competencies

·        Account Management

·        Customer Service

·        Communication Skills

·        Organization and Time Management

·        Attention to Detail

·        Problem-Solving

·        Teamwork and Coordination

·        Confidentiality and Professionalism

What we offer

At Sert Technology Inc., we are committed to supporting the professional development and wellbeing of our team members. We offer competitive remuneration packages, performance-based incentives and opportunities for career advancement within a growing organisation. We provide a collaborative work environment where your contributions are valued and recognised. Our benefits include health and wellness programmes, ongoing training and development opportunities, and a supportive company culture that encourages innovation and excellence.

About us

Sert Technology Inc. is a forward-thinking technology company dedicated to delivering innovative solutions and exceptional service to our clients. We pride ourselves on our commitment to excellence, customer-centric approach and collaborative team environment. Our mission is to empower businesses through cutting-edge technology and strategic partnerships. With a talented team of professionals and a strong market presence, we continue to grow and expand our offerings to meet the evolving needs of our clients.

Apply now

If you are an ambitious and driven sales professional looking to advance your career with a dynamic organisation, we would like to hear from you. Please submit your CV, a cover letter and any supporting documentation to our recruitment team. We look forward to reviewing your application.