Account Coordinator

Mission

Excellent customer service is about more than processing orders. It is about creating trust, building relationships, and making every customer feel valued.

In this role, you will be the link between our customers and our organization.

Working closely with your multilingual colleagues, you will ensure that quotations, orders, and customer requests are handled efficiently and professionally, helping our customers succeed while contributing to the growth of our business.

More specifically, you will be responsible for:

Job Description

• Preparing and following up on quotations
• Processing and managing customer orders
• Serving as a trusted point of contact for customers
• Coordinating with internal departments to ensure smooth execution of orders
• Providing proactive updates on deliveries, lead times, and order status
• Resolving customer inquiries in a timely and solution-oriented manner
• Supporting continuous improvements in customer service processes
• Determining the most suitable shipping method and calculating freight charges
• Organizing shipments and coordinating with traffic department
• Working closely with the Regional Sales Manager to provide outstanding customer experience and build strong customer relationships
• Going the extra mile to support customers and ensure their needs are met in a professional and proactive manner

Contacts (Internal / External)

• Customers
• External sales
• Supply chain department
• Traffic department
• Quality department
• Finance department
• CMCO/Kito Crosby entities worldwide
• Auditors

Skills & Qualification

Experience

• Customer Service experience or equivalent through education
• Experience with order processing and quotation management is an asset
• Experience working in a multicultural and international environment
• Commercially minded with a strong customer focus

Technical Skills

• Knowledge of SAP or a similar ERP system
• Proficiency in Microsoft Office applications
• Experience with order management and customer service systems
• Interest in technical products and willingness to develop product knowledge
• Good language skills

Education

• Professional bachelor or equal through experience

Languages (one of the first four should be native), not mandatory to speak all

• Fluent in Dutch
• Fluent in English
• Good knowledge of German is preferred
• Good knowledge of French is preferred
• Additional language skills are considered an asset

Competencies

• Customer-oriented and service-minded
• Strong commercial awareness
• High level of commitment and ownership
• Proactive and solution-oriented mindset
• Strong communication and interpersonal skills
• Team player with a collaborative approach
• Well-organized and detail-oriented
• Ability to manage multiple priorities and work under pressure