Account Coordinator

POSITION SUMMARY

The Account Coordinator will serve as a point-of-contact, in addition to supporting the day-to-day requirements for one or more assigned retail clients.

KEY RESPONSIBILITIES

• Acts as a point of contact for corporate clients for day-to-day operations for assigned programs.
• Acts as a liaison between corporate client and internal partners.
• Participates in regular customer and team meetings, presenting content with internal and external partners as requested.
• Build relationships with client and internal partners
• Supports and action customer requests and inquiries within SLA.
• Assists in maintaining customer action item list.
• Assists in maintaining a client procedure manual.
• Supports and actions required ERP and ecommerce platform updates and regular maintenance timely and accurately.
• Processes orders and supports order updates as required.
• Creates, analyzes, shares reports with findings to the Account Manager and client, and takes appropriate action.
• Assists in monitoring inventory levels and actioning stock outs.
• Identifies and communicates to the Account Manager areas of opportunity and/or risk.
• Assists Account Manager with resolving invoice discrepancies.
• Actions required credits and debits.
• Supports planning and actions required for client special events and/or new stores.
• Assist team in achieving team and department goals and client SLA’s.
• Supports team initiatives working synergistically with other team members, ensuring all assigned tasks and duties are completed on time with accuracy, assisting others as needed, complying with company guidelines, and being an ambassador of the department.

KEY ACCOUNTABILITIES

• Demonstrate ability to complete all tasks with a high degree of accuracy, and attention to detail
• Ensure professional, accurate, and timely communication to complete tasks and resolve issues
• Analyze and problem-solve effectively and efficiently
• Work calmly and effectively in a fast-paced environment
• Work independently and take direction from multiple sources
• Maintain a high level of confidentiality in all tasks

MINIMUM QUALIFICATIONS

• 2+ years of related experience
• Proficient in MS Office applications, including PowerPoint, Excel, Outlook, and Word
• Strong communication, problem solving, and decision-making skills
• Ability to handle multiple tasks and prioritize effectively
• Strong interpersonal skills