Account Coordinator

Overview:
We are seeking a dynamic Account Coordinator to join our team. The ideal candidate will have a passion for sales, business development, and account management. This role offers an exciting opportunity to work in a fast-paced environment and contribute to the growth of our organization.

Job Purpose/Summary

The Account Coordinator will serve as the primary account owner for assigned standard accounts with responsibility for retention and growth. They will also assist Senior Account Managers with administrative and customer service duties for key accounts. He/she will work closely with clients on day-to-day activities, order fulfillment, and troubleshooting with ordering and dispensing systems. They are responsible for building trust and strong relationships with assigned accounts.

Critical Success Factors

• Build and nurture client relationships that acknowledge the big picture. The Account Coordinator must understand the different functions, relationships, and business needs of both internal and external clients.
• Be proactive. The Account Coordinator must regularly check in with their assigned accounts to stay ahead of problem areas and build trust with account stakeholders.
• Be collaborative by taking a collaborative approach with accounts to regularly discuss needs and expectations and carefully listening to client feedback and directions.

Top 5 Competencies

• Intellectual Horsepower: deals with concept and complexity comfortably
• Problem Solving: can see hidden problems. Looks beyond the obvious and doesn't stop and the first answers.
• Innovation Management: has good judgement about which creative ideas and suggestions will work. Can project how potential ideas may play out with the client.
• Priority Setting: spends his/her time and the time of others on what is important.
• Drive for Results:

Essential Duties and Responsibilities

• Provides administrative support to Senior AM

-pulling/building low impact reports

-placing client orders

-handling simple requests ex. Check tracking, add provider in pedigree, check product availability…

• Provide customer service to assigned small accounts
• Nurture vendor/client relationship
• Reduce client churn
• Act as a liaison between assigned clients and relevant departments to resolve client issues and manage day-to-day client inquiries
• Resolve client issues in timely manner
• Basic knowledge of dispensing systems

Qualifications and Education Requirements

To perform the job successfully, an individual must have the following:

• Associate's Degree or higher in business administration or related field
• 2+ years experience in Account Management or Customer Success
• Confident communication skills and proven ability to work collaboratively with all levels of internal and external organizations
• Demonstrated ability to work independently and remain motivated
• Highly organized and solutions oriented
• Strong customer service and interpersonal skills

Travel Required

Travel requirements vary upon client demands. <25% of the year.

Working Conditions/Physical Demands

Position is remote. Must be able to utilize a computer and work 8 hours a day.

May need to handle issues after typical hours on occasion.

Job Types: Full-time, Contract

Pay: $39,566.27 - $47,649.70 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Remote