Account Coordinator

Job Overview

We are seeking an Account Coordinator to join our team and deliver exceptional support to Small Business Owners who participate in our marketing and local advertising programs. In this customer support focused role, you will serve as the vital link between Small Business Owners and our internal teams, facilitating clear communication, efficient campaign execution, and strong, lasting relationships. Each month, you will meet with every Small Business Owner on your roster to review their performance dashboard and provide a dedicated customer support call. All tasks and campaign changes are entered and monitored in our project management software, giving you hands on experience with the systems and workflows that power a modern agency. This position is a great fit for anyone who wants to grow into a project management career at an agency.

Responsibilities

• Manage and nurture Small Business Owner accounts by providing outstanding customer support and tailored solutions within our marketing and local advertising programs.
• Facilitate communication between Small Business Owners and internal stakeholders, including sales, marketing, design, and other departments, to ensure needs are met efficiently.
• Conduct monthly meetings with each Small Business Owner to review their performance dashboard, answer questions, and address any concerns.
• Enter, track, and monitor all tasks and campaign changes in Wrike, our project management software.
• Support the onboarding of new Small Business Owners through order processing tools and internal communication channels.
• Assist in developing customer retention strategies by analyzing account activity and identifying growth opportunities.
• Communicate effectively with Small Business Owners via email, phone calls, and virtual meetings to address inquiries and resolve issues promptly.
• Maintain accurate records of client interactions, campaign statuses, and account updates to support informed decision making.

Experience

• Experience in customer support, account coordination, or project management.
• Proficiency with Wrike or similar project management tools for tracking tasks and timelines.
• Demonstrated ability to collaborate across teams to achieve shared goals.
• Excellent communication skills with a focus on client relationships and internal stakeholder engagement.
• Experience resolving customer service issues with problem solving skills that lead to positive outcomes.
• Comfort reviewing performance data and explaining results clearly to business owners.

This role is perfect for motivated individuals who enjoy building relationships, managing multiple priorities, and helping small businesses succeed. Join us to be part of an energetic team dedicated to delivering exceptional service while building the foundation for a career in agency project management.

Pay: $50,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person