Account Coordinator

About the job:

Location: Eau Claire, WI (On-site)

Type: Full-Time

Schedule: Monday-Friday, 8:00 AM-5:00 PM

About Impact Advertising:

Impact Advertising is a branded‑merchandise supplier in a $27 billion industry — the only kind of advertising people actually thank you for. We help elevate and amplify our customers’ brands through creative, high‑quality branded merchandise. Our team thrives on creativity, exceptional customer service, and being a trusted partner who helps brands shine.

About the Role:

We're seeking an Account Coordinator to work closely with the sales team and support the growth of existing client accounts while leading Impact Advertising's expanding online store programs.

This is a highly collaborative position that combines account support, product research, creative idea development, and program management. The role helps create additional sales capacity by supporting client growth initiatives, managing online company stores, and helping bring new opportunities from idea to execution.

This position serves as the primary point of contact for all online store programs and works closely with customers, vendors, software providers, and internal team members to ensure successful launches and ongoing program management.

The ideal candidate is organized, proactive, detail-oriented, customer-focused, and excited about helping clients solve problems through creative branded merchandise solutions.

This role focuses on pre‑sale and mid‑sale activity. Once an order is placed, responsibility transitions to the Customer Experience Manager for execution and order tracking.

What You’ll Do:

Support Client Accounts

• Partner closely with the Owner to support and grow existing client accounts
• Help identify opportunities for year-over-year account growth
• Research branded merchandise solutions aligned with client objectives
• Generate product ideas, recommendations, and creative concepts
• Assist with follow-up and opportunity management
• Coordinate virtual mock-ups and proposal materials
• Help transform client conversations into actionable opportunities

Online Store Program Leadership

• Serve as the primary contact for all online store programs
• Meet with prospective and existing customers interested in launching online stores
• Consult with customers regarding merchandise selection and store strategy
• Source and price products for store programs
• Build and maintain online stores
• Manage store launches and communications
• Monitor active stores and recommend improvements or enhancements
• Coordinate timelines, deadlines, and customer expectations

What Makes You a Great Fit:

• Communicates clearly and professionally
• Enjoys both customer interaction and behind-the-scenes coordination
• Can comfortably manage multiple projects simultaneously
• Is naturally curious and eager to learn products, trends, and industry developments
• Takes ownership and follows through on commitments
• Brings a positive, collaborative attitude to team environments
• Enjoys solving problems and creating organized processes
• Is comfortable learning new technology and software platforms
• Thrives in a role that blends creativity, relationship building, and project management

Qualifications:

• Degree in business, communications, or a related field — or relevant experience
• Proficient with Microsoft Office and eager to learn new tools
• Organized, detail‑oriented, and strong at time management
• Quick learner with online systems and technologies

Compensation & Benefits

• Salary: $50,000–$55,000
• Bonus opportunity tied to account growth
• Unlimited PTO + 9 paid holidays
• Simple IRA: 3% company match of total compensation
• Employee‑funded voluntary benefits (STD, term life, critical illness, accident, etc.)
• On‑site role with flexibility

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Paid time off
• Retirement plan

Ability to Commute:

• Eau Claire, WI (Required)

Work Location: In person