Account Coordinator

Absolute Merch runs the merchandise business for RÜFÜS DU SOL, John Summit, Dom Dolla, Suki Waterhouse, The Used, Beartooth, and dozens more artists across electronic, alternative, rock, and pop.

Merch is one of the main ways artists connect with their fans in the physical world, whether that's the shirt from the show or the vinyl bundle on release day. We work alongside artists, their managers, and their record labels to build the merch side of their album campaigns and tours, along with the strategy behind their online stores and fan clubs. When an album drops, our campaign is part of how fans experience it. We're growing fast, and we're hiring an Account Coordinator.

THE ROLE

Each of our artists is led by a Senior Account Manager who owns the relationship and builds the strategy: how the merch supports the album, the tour, the store, and the fan club. You're the person who makes that strategy happen. You'll see how artist campaigns come together from the inside, and you'll be the one making sure every piece of them shows up correctly and on time.

In practice, you're on email and calls with artist managers, their teams, and their labels constantly. You're the first person our production, warehouse, and accounting teams go to with questions about your artists. You should be able to tell anyone where any project on your accounts stands at any moment.

WHAT YOU'LL ACTUALLY DO

• Get design approvals and key information from artist managers and labels, and make sure it reaches the right people internally

• Work with our production team to confirm what's being made for each tour, in what quantities, and by when

• Work with our warehouse and logistics team to make sure tour shipments leave on time and arrive at the right venue

• Send venues their merch advance before every show: what's arriving, when, and what they need to have ready

• Set up product details, release dates, and assets for album campaigns, webstore drops, and digital fan clubs

• Make sure accounting has accurate information so every artist's royalties are paid correctly

• Keep every project tracked in Monday.com and every file where it belongs

WHAT THE PACE IS LIKE

This job is busy, and you should know that going in. During tour season you might be advancing six venues, chasing a delayed shipment, and getting a fan club design approved by a manager, all in the same afternoon. Mistakes show up fast here, because a missed shipment means a show with no merch. Most days run on normal business hours, but when something goes wrong on a show day, you jump on it.

People who want a steady, predictable job usually don't enjoy this one. People who like being the one everybody counts on usually love it.

WHO WE'RE LOOKING FOR

Your résumé matters less to us than how you work. Maybe you've kept a busy manager or executive organized. Maybe you've worked on the road and know what show day feels like. Maybe you're just starting out, and you're the one in your friend group who keeps everyone on track, and the first one with a plan when the Uber cancels and everyone else is standing on the curb. Any of those can be the right background. If you want a career in the music business, this is one of the best places to learn how artist campaigns actually get built.

You're the kind of person who:

• Steps in with a fix when things go sideways, instead of waiting for someone else to

• Keeps a clean system, and keeps it clean when things get hectic

• Answers emails quickly, and writes them clearly enough that nobody has to ask a follow-up question

• Notices the detail everyone else missed

• Says "that was my mistake, here's the fix" without being asked

• Wants to learn how the music business works and is willing to put in the work to do it

WHAT SUCCESS LOOKS LIKE

By 90 days, you know every active project on your accounts. Your Senior Account Manager trusts you to run the day-to-day without checking your work, and the managers you deal with know your name.

By six months, you're catching problems before they happen. Venues, production, and accounting rarely have to come find you, because you got to them first.

SKILLS

• Strong with Excel or Google Sheets

• Comfortable with project management tools (Monday.com, Asana, or similar)

• Organized with shared file systems like Dropbox or Google Drive

• Photoshop or Illustrator is a plus, not a requirement

• Merch, touring, or music industry experience is a plus, not a requirement

WHAT YOU GET

• $73,000 – $82,000 base salary, depending on experience

• Full benefits, including medical, dental, and vision

• Room to grow, whether that's in account management or another department as the company scales

• An office on the top floor of one of Hollywood's most historic buildings, at Hollywood & Vine across from Capitol Records and the Avalon

TO APPLY

Apply through LinkedIn. In your note, tell us about the busiest week you've ever had and how you kept it under control.

Absolute Merch is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.