Account Coordinator

The Company:

H Contract, a division of Hooker Furnishings Corporation, is currently recruiting an H Contract Account Coordinator to work in our Martinsville, VA office. With over 100 years in business, Hooker Furnishings Corporation is a designer, marketer, and importer of case goods (wood and metal furniture), leather furniture, and fabric-upholstered furniture for the residential, hospitality, and contract markets.

The Position:

We are looking for a detailed orientated candidate with excellent organization and customer service skills to join our team. This customer-focused administrative professional will ideally have previous experience with delivering a high level of service in a fast-paced environment.

Main duties include:

• Develop positive relationships and gain in-depth understanding of assigned key customers and sales representatives to ensure that we exceed expectations and achieve the highest level of satisfaction possible
• Manage daily processing of all incoming orders for assigned customers
• Update and administer any order modifications or special requests as needed
• Promptly and professionally respond to incoming phone calls and e-mails from sales reps and customers
• Ensure timely responses to inquiries (24 hours or less is the goal), even if additional information is needed. Provide daily follow-up until the issue is fully resolved.
• Proactively communicate with assigned customers(s) and sales reps to follow up on outstanding issues to ensure satisfactory resolution. Consult with appropriate internal team as-needed.
• Proactively keep customers up to date on fabric, parts, and production delays. Follow up on COM tracking from customers for expedited delivery to keep order on time as per current lead times.
• Take appropriate actions to mitigate risk factors related to assigned customers and proactively make recommendations for continuous improvement

Candidates that will be a great fit will:

• Winning attitude and willingness to learn
• Meticulous attention to detail
• Strong decision-making skills and highly self-disciplined
• Ability to anticipate problems and develop a plan of action to resolve them
• Passion for delivering exceptional service in a fast-paced environment
• Strong verbal and written communication skills
• Strong organizational and time management skills
• Experience with Microsoft Office Suite (Excel, Outlook, and Word). Experience with D365 or another operating system is a plus.
• Experience in commercial furniture industry a plus, but not required

Why Join Us:

• A company dedicated to fostering a welcoming and supportive workplace where all individuals are valued and respected Competitive compensation and bonus plan
• Successful and stable organization for over 100 years
• Multinational, global organization with 11 locations in the US and offices in Vietnam and China
• A culture that encourages forward-thinking, team-building and creative problem solving
• Career development focus including training opportunities and leadership development programs
• Tuition reimbursement program
• Emphasis on charitable giving and volunteering in our communities
• Focus on ESG (Environmental, Social, and Corporate Governance)
• Comprehensive medical, dental, vision plans including a generous employer health saving account (HSA) contribution each plan year
• Matching 401k employer contributions

Shift: Day Shift

Pay: Depending on experience