Account Coordinator

Account Coordinator

Reporting to : Chief Client Officer

Location : Melbourne (Richmond)

The Account Coordinator supports the Client Service team to coordinate client projects and campaigns from order through to delivery and installation. Working with clients and colleagues across Client Service, Production, Studio and Install, you will help keep work organised, accurate and moving to plan.

You will provide clear, proactive updates, maintain accurate project information and raise risks or changes early. Your attention to detail, organisation and customer focus will help Dashing deliver work that meets client needs and supports our reputation for service excellence.

Key responsibilities

Client support and project coordination

• Coordinate project activities from order through to delivery and installation, keeping briefs, timelines, approvals and deliverables up to date.
• Support positive client relationships by responding to queries and providing clear, timely and proactive updates throughout the campaign lifecycle.
• Follow up with clients and internal teams to confirm information, approvals and next steps.
• Keep clients informed of progress, changes, risks and delays, and escalate issues promptly to the relevant account lead.
• Collaborate with Client Service, Production, Studio and Install teams to support accurate and timely project delivery.
• Coordinate artwork uploads, bookings, campaign scheduling and job tracking across Dashing’s systems.
• Maintain accurate internal and external work-in-progress documents, Monday.com boards and project records.
• Prepare project updates, documents and other materials to support client work, pitches and proposals.

Operational and commercial support

• Monitor project timelines and deliverables, follow up on actions and help resolve issues before they affect delivery.
• Support estimates, quotes and costings in collaboration with account leads and Production.
• Check project information for accuracy, including briefs, specifications, artwork, approvals, quantities and delivery details.
• Help ensure scope, timing or budget changes are documented and communicated to the relevant account lead.
• Maintain reliable working relationships with suppliers and installers, following up on requirements and delivery details.
• Contribute to project debriefs and identify practical improvements to how work is coordinated and delivered.

Client Service team support

• Provide coordination and administrative support to the Chief Client Officer, Account Manager and broader Client Service team.
• Support campaigns, pitches, proposals and client meetings as required.
• Attend daily team huddles and weekly client work-in-progress (WIP) meetings, and record relevant actions and follow-ups.
• Keep project information accessible and current so internal teams have clear visibility of progress, priorities and next steps.

People and Culture support

• Support People and Culture initiatives, including team events, by assisting with coordination, communication and event arrangements as required.
• Work collaboratively with People and Culture and other teams to support a positive, connected workplace.

Collaboration, technology and culture

• Share information clearly and proactively with colleagues across Client Service, Production, Studio, Install and the broader Dashing Group.
• Use Dashing’s systems and technology responsibly and in line with the AI and Technology Policy.
• Look for opportunities to use technology, including approved AI tools, to work more effectively and improve outcomes.
• Contribute to a customer-focused, collaborative and accountable team culture.
• Live Dashing’s values in your day-to-day work and interactions with clients, suppliers and colleagues.

About you

Experience and expertise

• 1 - 2+ years’ experience in coordination, estimating or account management.
• Experience in print, POS campaigns, display, brand activation or a related production environment is desirable.
• An understanding of print production and the coordination involved in working with production and installation teams.
• Experience coordinating multiple suppliers, projects or deadlines is desirable.
• A degree in marketing, communications, business or a related.

Skills and attributes

• Clear and professional written, verbal and interpersonal communication skills.
• A customer-focused approach, with the confidence to provide proactive updates and follow up on open actions.
• Strong organisation and attention to detail, with the ability to manage competing priorities.
• A practical, solutions-focused approach and the confidence to raise issues early.
• Calm and adaptable when priorities change or deadlines are tight.
• Confident using technology, including Microsoft Office, Google Workspace and workflow systems such as Monday.com, PrintIQ, Zendesk and the Dashing Tech Portal, or willing to learn them.
• An interest in using technology and approved AI tools to support effective, accurate work.

What you’ll bring to Dashing

• A genuine interest in delivering quality work and positive client experiences.
• A proactive approach to communication, coordination and follow-through.
• A willingness to learn, take responsibility and support the team.
• A continuous improvement mindset and an interest in finding practical ways to improve how work is done.
• A collaborative approach and commitment to Dashing’s values of Work Smarter, Dream Further and Win Together.

Why Dashing?

At Dashing, our purpose is simple yet powerful: to immortalise great brands. We specialise in bringing brands to life through thoughtful creativity, cutting-edge technology, and an unparalleled range of production capabilities.

Our vision is to be the leading partner in creating human connections that drive sales across Asia-Pacific. We are proud to collaborate with some of the most iconic businesses across Australia and beyond. More than just print production specialists, we are trusted partners to retailers, working side by side to solve problems, spark innovation, and create experiences that leave a lasting impression on their customers.

But what truly sets us apart is our people. We believe that our team is at the heart of our success, and we’re committed to fostering an environment where everyone can thrive, both personally and professionally.

Dashing Values

• Work Smarter. Collaboration is at the heart of everything we do. We believe in the power of teamwork, where diverse perspectives come together to create something greater than the sum of its parts.
• Dream Further. We don’t just think outside the box - we dream beyond it. Innovation and ambition drive us to push boundaries, exploring new possibilities and creating what’s next.
• Win Together. Success is sweeter when shared. We are committed to achieving greatness with our partners and each other, ensuring that every win is a collective victory celebrated by all.

Benefits

• Flex Working: Enjoy the flexibility of working from home 1 day per week
• Growth Opportunities: Benefit from a robust Learning & Development program, with plenty of room for growth.
• Continuous Improvement Culture: We believe in continuous improvement - everyone is encouraged to share their ideas to help us get better, together.
• People & Culture : A dedicated team to ensure you feel valued, supported, and part of the Dashing family.
• Tech Innovators: Work with a cutting-edge Tech Innovation team, using tools like Monday.com to streamline and elevate your workflow.
• Social Vibes: Monthly social events and quarterly awards to keep the team vibe high.
• Fuel Your Day: Enjoy a kitchen stocked with delicious fruit, snacks, drinks, and more to keep you fueled and refreshed throughout the day!
• Commuting Ease: Just a short 500m stroll to Richmond East Train Station for a hassle-free journey to work.
• Charity Involvement: Make a positive impact with dedicated volunteering time to support charities.
• Wellness Focussed: Access to Dashing Yoga team sessions, Dashing Massages, and lots of local walking tracks and parks nearby.

Sound like the right role for you?

If you’re commercially driven, passionate about premium brand experiences and excited by the opportunity to lead client partnerships and teams across the Dashing Group, we’d love to hear from you.

We appreciate the time you’ve taken to apply. Due to the volume of applications received, only shortlisted candidates will be contacted.