Account Delivery Manager

1. Role Purpose

The Account Delivery Manager (ADM) will have end-to-end accountability for the successful delivery and operational performance of the Client engineering account at Onward Technologies. The ADM is the single point of accountability for the account, integrating onsite and offshore delivery into one operating model. The primary objective is to build a predictable, scalable and high-performing engineering organization that consistently meets Client expectations on quality, schedule, productivity, responsiveness and capacity while supporting sustainable account growth.

2. Account Organization

• Offshore (~35): project-specific core engineering teams; QA & flex engineering; Product Data Engineering; Continuous Improvement & Digital Engineering; Mechanical; Electrical; Mechanical/Inventor Design; Electrical 2D Design/Drafting; Manufacturing Engineering; Product Data/BOM/ERP validation.
• Onsite (~10): Onsite Program Lead; Manufacturing Lead; Mechanical Engineers; Electrical Engineers.
• Operate onsite and offshore as one account with clear ownership, work allocation, communication, governance and escalation mechanisms.

3. Key Responsibilities

• Account Delivery: Own overall onsite/offshore delivery performance across scope, schedule, quality, productivity and commitments.
• Client Management: Act as the senior delivery interface; manage reviews, priorities, escalations and client satisfaction.
• Delivery Governance: Establish account-level governance, KPIs, workflows, priorities and performance visibility.
• Resource & Capacity: Own demand, capacity, utilization, hiring requirements and resource ramp-up/ramp-down.
• OnsiteOffshore Integration: Ensure seamless work allocation, handoffs, communication and knowledge transfer.
• Quality & Productivity: Drive Right-First-Time delivery, reduce rework, improve turnaround time and implement continuous improvement.
• EngineeringManufacturing Alignment: Ensure effective coordination across engineering, product data and manufacturing teams.
• Commercial Control: Monitor scope, revenue, utilization, billing realization, forecast, cost and margin; prevent scope leakage.
• Risk & Escalation: Identify delivery risks early, drive mitigation and escalate strategic issues with clear recommendations.
• Knowledge & Capability: Institutionalize processes, standards, lessons learned, cross-training and succession.
• Account Growth: Identify opportunities to expand the engineering relationship and support future business growth.
• Leadership: Lead delivery leaders, establish accountability and build a high-performance delivery culture.

Primary Accountability: Deliver a high-quality, scalable and commercially healthy account, while building long-term client confidence and growth.

4. Experience Required

• 12–18 years of overall experience in engineering services, product engineering, industrial engineering, manufacturing engineering, EPC/EPCM or a related engineering environment.
• Minimum 5–7 years in engineering delivery, program management, account management or delivery leadership.
• Proven experience managing multidisciplinary engineering teams.
• Experience managing onsite–offshore/distributed engineering delivery models.
• Strong client-facing experience with senior engineering and business stakeholders.
• Demonstrated resource planning, delivery governance, quality and productivity management experience.
• Experience scaling engineering teams against changing project demand.
• Strong understanding of engineering execution rather than purely administrative project management.
• Demonstrated ability to manage ambiguity and rapidly changing priorities in a high-growth engineering environment.

5. Preferred Domain & Technical Exposure

• Industrial engineering, electrical equipment/systems, manufacturing engineering, panel/enclosure engineering, mechanical design, product engineering or engineering services.
• Exposure to AutoCAD, EPLAN, Inventor, ERP/Product Data systems or similar engineering platforms is advantageous.

6. Educational Qualification

• Bachelor's degree in Engineering – Mechanical, Electrical, Production, Industrial or related discipline.
• MBA/PGDM in Operations, Project Management or Business Management is an advantage.

7. Core Competencies

• Engineering delivery leadership and strong ownership.
• Client management and executive communication.
• Onsite–offshore integration and resource/capacity planning.
• Problem solving, risk management and decisive escalation handling.
• Commercial awareness and account-performance orientation.
• Continuous improvement, standardization and productivity mindset.