Account Development Representative

Account Development Representative
Location: Cebu
Shift: 7am-4pm, Monday to Friday
Arrangement: Onsite
Unlock Your Potential!

The Account Development Representative (ADR) is a specialist new business role responsible for generating sales opportunities through proactive, high-volume outbound calls. The primary purpose of the role is to identify, engage, and qualify new customers before handing qualified opportunities to the Account Executive team. Success in this role is measured by consistent outbound activity, the quality of qualified meetings generated, and contribution to the sales pipeline and new business revenue.

Responsibilities

• Conduct high-volume outbound prospecting via phone, email, LinkedIn, SMS, and other approved channels.
• Identify and engage new prospective customers through CRM data, market research and other lead sources.
• Qualify prospects against company criteria and uncover customer needs.
• Book qualified meetings for the Account Executive team that meet company quality standards.
• Build value during conversations to maximise meeting attendance and customer engagement.
• Consistently achieve outbound activity KPIs including calls, conversations, meetings, and pipeline targets.
• Maintain accurate customer information, notes, and activity within HubSpot.
• Follow company sales playbooks, qualification frameworks, and outreach sequences.
• Participate in coaching, training, call reviews, and team meetings.
• Escalate market feedback, customer insights, or process improvements to the Team Leader.

Key Qualifications/Experience

• Minimum 1 year experience in a phone-based, customer service, or sales role
• Experience in lead generation, customer engagement, or appointment setting would be an advantage
• Experience working in a marketplace, SaaS, or sales environment would be an advantage
• Exposure to the construction industry or related sectors would be beneficial but not essential
• Confidence using digital systems and tools to manage daily tasks and communication
• Experience using CRM systems (e.g. HubSpot) or similar platforms would be an advantage
• Competent level of computer literacy, including GSuite or Microsoft Office (Word, Excel, Outlook)
• Strong verbal and written communication skills
• Well organized, reliable, and able to manage time effectively to meet targets and deadlines

Why Join Us?

At TOA, we believe your career should thrive alongside your personal life. That's why we offer a complete package of benefits designed to support your growth, well-being, and happiness-both inside and outside of work:

✨ Comprehensive Health & Insurance Plan - including up to ₱50k Maternity Benefits and coverage for dependents, parents, or your common-law partner

✨ Guaranteed Annual Salary Increases with performance reviews

✨ International Career Opportunities and a global professional network

✨ Unlimited Referral Bonuses - earn cash incentives when you refer great talent

✨ Work-Life Balance - weekends off plus up to 21 Paid Leave Days a year

✨ Recognition & Rewards - celebrate your milestones with our Tenure Program, offering FREE HMO for dependents or cash incentives

✨ Professional Development - access certifications and courses through the Ab2 Institute of Accounting

✨ Competitive Perks - 20% Night Differential and Non-taxed Monthly Allowances (depending on position level)

✨ A Family-First, People-Centered Culture that values your time, with log-off policies to ensure you enjoy your personal life

✨ Fun at Work - exclusive TOA merchandise, team activities, and a breakout room with billiards, foosball, and table tennis

✨ Convenient & Healthy Workplace - close to residences, malls, restaurants, and sports hubs

💼 Work with purpose. Grow with confidence. Live with balance.