Account Director

Account Director - Job Description

You're a relationship builder and growth driver, leading the charge on client partnerships that go beyond the brief and beyond expectations. This is a pivotal role for an account leader who thrives at the intersection of client ambition, creative excellence, and business results, who can help brands grow with confidence, clarity, and momentum. You own a portfolio of culturally ambitious clients, partnering closely with strategy, creative and production leadership to ensure the work is not only breakthrough, but brilliantly delivered. You're the connective tissue that keeps big ideas moving and clients coming back.

The Account Director will be responsible for the following:

Client Growth

• Build long-term relationships with your clients by learning their business, adding value and building trust
• Drive growth across your client portfolio through organic expansion and deepened scopes of work, with accountability to annual growth targets
• Leverage our Earned by Design ethos to proactively identify opportunities to expand Mint's impact across experiences, content and campaigns
• Show up as an integrated leader and thinker - able to speak to our services across experience, content and campaigns as well as navigate the agency departments through the creative process to deliver strong work

Client Leadership

• Act as the day-to-day senior partner across your accounts, building strong relationships at multiple levels of the client organization
• Elevate the level of strategic partnership and service, ensuring our work is consistently solving real business problems
• Advocate for the creative process, educating clients on what's required to get to the best product and the best impact
• Become and expert on your client’s business to build long-term relationships grounded in trust, clarity, and results

Integrated Delivery

• Ensure work across your accounts is connected across strategy, creative, and production - nothing falling through the cracks
• Champion an approach that is insight-led, culturally relevant, and results-driven
• Keep teams resourced, aligned, and moving efficiently, supporting AI implementation across planning, development, execution, and reporting

Business, Operations and Finance

• Contribute to portfolio-level P&L with accountability to monthly KPI results across your accounts
• Lead SOW development and scope management for your clients, handling scope creep conversations with clarity and confidence
• Contribute to forecasting, revenue tracking, and profitability across your portfolio

Team & Culture

• Support and mentor account team members with clarity, accountability, and care
• Partner with leadership and People & Culture on individual growth plans for account team members
• Contribute to training and mentorship initiatives that upskill and inspire the broader account team
• Show up as a culture carrier: celebrating wins, reinforcing standards, and setting the tone

What Success Looks Like

• A portfolio that is growing, both in revenue and in the quality of the work
• Clients who see Mint as a true strategic partner, not just a vendor
• Work that is creatively strong and commercially effective
• An account team that is aligned, confident, and set up to do its best work

Looking Ahead

This role is central to how we're building Mint for the future. An account practice that is more integrated, more strategic, and more ambitious in the relationships we build and the impact we drive.

About Mint

We’re an independent creative agency made up of culture creatures with multidisciplinary expertise across all major marketing disciplines.

Driven by creativity and inspired by humanity, we focus on brand love between companies and people. Our best work is done through true partnership, as an extension of and advisor to our clients. Guided by core structure, we build bespoke teams to collaborate on our clients’ individual business problems to produce creative work that makes a positive impact on culture and the future.

Our Values

• Empathy - We believe the work is better when we consider the world through others' eyes.
• Optimism - We believe in the good above all else; the good in people, the good in the world and the good in our future.
• Audaciousness - We are brave enough to try the untried and unexpected. And we dare to always follow through.
• Progressiveness - We fear the status quo, so we break conventions and push to evolve, innovate and disrupt.
• Kindness - We are respectful, honest, transparent, inclusive, social and good to each other.

Nothing in this job description is intended to limit or reduce any minimum employment standards or entitlements under the Ontario Employment Standards Act, 2000, as amended.

The anticipated annual base salary range for this position is $100,000 to $120,000. Individual compensation within this range is determined based on job-related factors such as experience, skills, level of responsibility, internal equity, and business needs. This range represents the expected base salary for this role and does not include other elements of Mint’s total rewards program.