Account Director

Who you are

• Extensive experience in enterprise B2B Account Management and SaaS sales
• Ideally both Hunter and Farmer sales experience
• Experience in conducting in-person meetings to senior stakeholders
• Experience in quarterly based quota attainment and forecasting
• Experience in Spend Management and respective software solutions is preferred
• Experience with Salesforce and Outreach is preferred
• Experience in creating account plans and account plan execution
• The drive, inventiveness, creativity, and experience to make a big impact on our company’s growth and profit
• Pragmatic and enjoys the work it takes to see Customer’s excel and succeed with Medius solutions
• Confident, self-aware and performance minded
• The ability to understand and empathise with client needs and requests
• Very professional and open-minded personality, open for feedback and the willing to continuously improve
• At ease in an entrepreneurial culture, where you own/drive your region/business
• Professional and intellectual capacities at academic or higher professional education level
• Salesforce.com advocate

What the job involves

• The primary objectives of our Account Directors are to establish close partnerships with your customers and align Medius solutions with their business strategies, driving adoption and success, and evangelise the value of Medius solutions in our customer base. You will be facilitating continued customer success and ensuring customer retention by building trust and rapport with our key stakeholders – understanding their objectives and any ongoing challenges
• You will be allocated a list of accounts, primarily customers engaged with Account Payable Automation solutions based in the UK region (but may be operating internationally). You will become a trusted advisor with our client stakeholders at all levels. You will work with the Customer Success team to safeguard customer retention of Medius tools and build and develop relationships across the business up to CxO level
• Wherever possible, you will identify and assist in the resolution of related customer challenges and uncover cross-sell and upsell opportunities on the products we do not currently provide to the client or associated with solutions we currently provide them. One of your key objectives will be to multi-thread with senior contacts in Finance and Procurement, and cross-sell additional Medius solutions, such as AP360 (our AI platform), Payments, Procurement, etc.. You will have full support from Medius Sales Specialists and pre-sales where necessary to facilitate any additional engagement in these areas
• When possible, you will engage closely with the local Medius Customer Success executives to deliver Customer Excellence Reviews, health checks, additional training, etc.. Over time you will develop broad expertise to support these initiatives, sharing best practices and helping provide data-driven improvement advice
• We expect you to actively communicate where new services, information or changes are relevant to your customers and you will engage in direct actions such as meetings, Account Governance Meetings, presentations, webinars, in addition to leveraging other corporate functions such as marketing, pre-sales and consulting capabilities. We also expect, as a minimum, that Salesforce administration is prioritised and carried out in line with Medius expectations
• There is no bureaucracy to hold you back – just your own energy, enthusiasm and experience to reach your goals

Benefits

• Flexible working hours
• Essential software and equipment
• 20 days PTO, Employer matched 401K, Dental, Medical and Vision
• Car Allowance
• Private Medical, Health, Dental Care for Employee and Immediate Family
• Pension Scheme
• 26 days Annual Holidays (including birthday) plus Bank Holiday
• Remote Working where required (office in Manchester & London)