Account Director

Job Purpose

• As the client’s Account Director, this role will create long-term, trusting relationships with our key customer and to oversee all activities related to the sourcing, management and reporting of all categories identified within the scope of services for LINK.​
• To oversee, manage and take ownership of the relationship centrally and in key markets delivering a range of promotional item / gift projects for the clients. These will show best in class innovation, creativity and project delivery for our customer.

Job Duties

• Ensure all transactions are managed to the highest standards ensuring all work by the team is managed, controlled, checked and delivered successfully.​
• Own the commercial performance of the account and ensure that forecasting and financial reporting is submitted accurately and on time.​
• Ensure customer service is a priority. Identify and resolve all issues relating to customers within Standard guidelines. ​
• Provide professional presentations to customers. ​
• Based on customer briefs initiate all product development and source new concepts in collaboration with the Operations team. ​
• Maintaining and updating database of local suppliers and managing the relationships​
• Liaise with suppliers and have strong negotiation skills​
• Oversee the team and ensure they process all orders and invoices in a timely fashion ​
• Work with the team and produce accurate customer quotations and ensure quality samples and artwork for proposals. ​
• Manage SLA’s and KPI’s set and ensure that there is regular communication regarding order status to all departments to ensure timely delivery of orders. ​
• Participate in industry trade shows to develop and maintain business relationships, improve product knowledge and identify opportunities to increase volumes – where applicable. ​
• Work with LINK colleagues to ensure all opportunities are shared where applicable to drive opportunities and revenue in all markets​
• Work closely with Senior Management team to ensure that there is a cohesive communication across all of our activities to ensure we are operating as the global strategic partner across POS Materials and Promotional Goods​

Experience:

• Client Management: 10 years (Required)
• Account Management: 10 years (Required)
• POSM, GWP, Print, Promotional Goods: 10 years (Required)

Work Location: Hybrid remote in Mumbai, Maharashtra