Account Director

We are hiring a Account Executive / Customer Account Manager (CAM) to own, retain, and expand strategic enterprise customer accounts across the European region.

This is a high-impact, revenue-owning individual contributor role focused on account expansion, renewals, retention, and net revenue growth . The CAM will own the full commercial lifecycle of existing accounts — from renewal strategy and value realization to upsell, cross-sell, and multi-year expansion planning.

As a Customer Account Manager at Zycus, you will partner closely with Customer Success, Pre-Sales, Product, Marketing, and Support teams to ensure high adoption, measurable customer outcomes, minimized churn, and increased wallet share across your portfolio.

This role is ideal for a high-performing enterprise SaaS account manager who thrives in complex, multi-stakeholder environments and has a strong track record of consistently achieving and overachieving expansion and renewal quotas.

Key Responsibilities

• Own and manage a portfolio of large enterprise accounts across Europe
• Carry and overachieve an expansion and renewals quota within assigned accounts
• Drive account expansion through upselling, cross-selling, additional modules, user growth, geographic expansion, and new use cases
• Develop and execute strategic account growth plans to maximize customer lifetime value and net revenue retention
• Proactively manage renewals cycles, commercial negotiations, and multi-year agreements
• Minimize churn through executive alignment, value realization tracking, and risk mitigation strategies
• Build strong executive relationships with CIOs, CPOs, CFOs, and Procurement Leaders
• Manage complex, consultative enterprise sales cycles for Source-to-Pay (S2P) SaaS solutions
• Identify whitespace opportunities and increase wallet share within Fortune 500 / large global enterprises
• Accurately forecast pipeline, renewals, and revenue based on realistic opportunity assessments
• Partner with Customer Success to drive product adoption and measurable business outcomes
• Collaborate with Marketing and Inside Sales to deepen account penetration and strengthen account intelligence
• Negotiate and close commercial agreements aligned to quota and growth objectives
• Travel within the region as required for strategic customer engagements

Required Skills & Experience

• 8+ years of experience in B2B enterprise SaaS account management / farming / expansion roles
• Proven track record of owning and exceeding expansion and renewal quotas
• Strong experience selling enterprise SaaS / Cloud solutions to large global organizations
• Demonstrated ability to manage complex, multi-stakeholder, consultative sales cycles
• Experience managing strategic enterprise accounts ($1B+ or large multinational organizations preferred)
• Strong commercial acumen with expertise in negotiation, pricing strategy, and multi-year deal structuring
• Excellent executive presence and stakeholder management skills
• Experience selling to Fortune 500 / global enterprises preferred
• EU citizenship mandatory
• Willingness to travel within Europe

Preferred / Added Advantage

• Experience selling Source-to-Pay (S2P), Procure-to-Pay (P2P), eProcurement, CLM, or ERP solutions
• Background with procurement platforms such as SAP Ariba, Zycus, Coupa, Ivalua, GEP, ZIP , Oracle, or similar
• Recognition such as President’s Club / Winner’s Circle / Achiever’s Club
• Experience managing large accounts with $10B+ annual revenue