Account Executive (B2B Tech SaaS)

Company Highlights:

Omnichat is the Business Partner and WhatsApp Business Solution Provider of META.

Founded in 2017, Omnichat specializes in centralizing customers’ conversations from WhatsApp Business Platform, Facebook Messenger, Instagram, LINE, WeChat and website live chat into a single platform to enhance marketing optimization.

By leveraging marketing automation and AI, CRM integration and customer 360 persona mapping, Omnichat is committed to empowering brands to achieve digital transformation as well as delivering personalized shopping experience.

The company has built a solid reputation in serving 5,000+ local and international retail and e-commerce brands.

Job Description:

• Support the Account Management team in delivering day-to-day operational support to clients and ensuring a smooth experience in using our platform.
• Work closely with the Account Management team to ensure timely follow-up on client requests and issue resolution.
• Handle basic client enquiries via the Omnichat self-service portal (email, live chat, phone), and route more complex issues to senior team members when required.
• Maintain accurate records of client interactions, issues, and resolutions in internal systems.
• Learn and develop understanding of Omnichat products, client use cases, and common technical workflows, assist in preparing client reports, documentation, and basic solution explanations.
• Actively participate in training and onboarding programs to develop technical, product, and client management skills.
• Collaborate with internal teams (Support, Tech, Professional Services) to ensure smooth execution of client-related tasks.

Job Requirements

• Candidates with up to 1 year of relevant experience are welcome.
• Strong interest in client-facing roles, customer success, or technology environment.
• Basic understanding of web technologies (e.g. HTML, email systems, APIs) is a plus but not required.
• Fluent in English, Cantonese and Mandarin with good communication skills (written and verbal), with the ability to explain ideas clearly and professionally.
• Willingness to learn, take feedback, and grow in a fast-paced environment.
• Able to work collaboratively in a team setting and support shared goals.

Why You Should Join Us

• We work in a fun, collaborative open space where we encourage creativity and ideas flow freely.
• Flat structure environment, you will be able to work independently and present your own ideas.
• We provide guidance and mentorship to polish your business skills and entrepreneurship mindset.
• We are one of the standout tech startups in Hong Kong, targeting a huge opportunity in Asia.

We offer attractive compensation packages to suitable candidates. Interested parties, please click "Apply Now" to submit your application including your present & expected salary.

We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data collected will be treated in strictest confidence and handled confidentially by authorized personnel for recruitment-related purposes