Account Executive

Job Purpose

The Account Executive / Design Consultant is responsible for driving new business, growing existing customer relationships, and creating innovative plant and design solutions that transform spaces into environments where people thrive. This role serves as a trusted advisor by understanding customer goals, recommending customized solutions, and delivering a Remarkable Service experience from the initial conversation through project completion.

Ideal Candidate Profile

The ideal candidate is:

• Passionate about building relationships and creating exceptional customer experiences
• Naturally curious and skilled at uncovering customer needs
• Self-motivated, competitive, and driven to achieve results
• Confident presenting ideas and building trust with decision-makers
• Creative with an eye for design, aesthetics, and innovative environments
• Organized and able to manage multiple opportunities, projects, and priorities simultaneously
• Proactive in identifying opportunities to grow existing accounts and develop new business
• An excellent communicator who collaborates effectively with customers and internal teams
• Comfortable using CRM systems, technology, AI tools, and mobile applications to manage customer relationships
• Possesses a valid driver's license, acceptable driving record, and is comfortable traveling throughout their assigned territory
• Aligned with Natura's Core Values of People, Ownership, Faith, Learning, and Quality

What Success Looks Like

The successful candidate will:

• Build trusted relationships that result in long-term customer partnerships
• Consistently generate new business and expand existing customer accounts
• Deliver creative, customized design solutions that exceed customer expectations
• Conduct meaningful Relationship Reviews and proactively identify enhancement opportunities
• Maintain an organized sales pipeline and accurately manage customer information in HubSpot
• Collaborate seamlessly with Operations to ensure flawless project execution
• Follow through on commitments and communicate proactively throughout every project
• Represent Natura professionally while creating memorable customer experiences
• Drive profitable revenue growth while maintaining exceptional customer satisfaction
• Help create environments where people thrive