Account Executive

About the role

We are seeking a Senior, Strategic, and Consultative Account Executive who balances sophisticated deal-closing capability with deep expertise in Account Management. Serving as the primary "conductor" of the sales cycle, you will own the end-to-end customer journey leading high-level consultative discovery, orchestrating cross-functional pitch teams, closing complex enterprise deals, and driving long-term account retention.

Rather than high-volume cold outreach, you will focus on high-impact engagement leveraging warm, qualified referrals from local strategic partners and industry events (e.g., IBPAP) to build value-driven relationships with C-level executives across hospitality, telecom, BPO, and financial services.

Key responsibilities

• Lead end-to-end sales cycles, using a consultative, value-based approach during discovery, custom solution demos (partnering with Pre-Sales), commercial negotiations, and contract execution.
• Act as the dedicated Account Executive for key accounts, tracking software utilization, customer health metrics, and driving renewals and expansion (targeting a 90%+ retention rate).
• Lead and direct internal support resources including Pre-Sales Engineers, Technical Account Managers, Customer Success Managers, and Delivery teams to craft and execute tailored win strategies.
• Convert warm-to-hot leads provided by local referral partners, industry webinars, and major local conferences into qualified opportunities.
• Build and maintain strong, consultative relationships with key decision-makers through regular face-to-face engagements (1–2 days per week on-site in Metro Manila).

About you

• 5+ years of proven success as an Account Executive running complex, multi-stakeholder consultative sales cycles in SaaS, Conversational AI, or CX (Customer Experience) technologies.
• Deep understanding of strategic account management principles ensuring software adoption, client retention, upselling, and overall account health.
• Demonstrated ability to focus on deal quality, business outcomes, and ROI over sheer lead volume.
• Strong familiarity with the Philippines enterprise landscape, particularly within BPOs, Hospitality, Telecoms, or Financial Services.
• Proficiency with modern sales tools like Salesforce, Gong, HubSpot, and LinkedIn Sales Navigator.
• Ability to work in a hybrid environment in Metro Manila, including 1–2 days per week on-site with major clients.