Account Executive

SENDIVA LOGISTICS CORPORATION

JOB DESCRIPTION

Position Title: Account Executive
Department: Sales / Business Development
Reports To: Sales Manager / Business Development Manager
Employment Status: Full-Time
Work Arrangement: On-site
Location: As assigned by Management

I. JOB PURPOSE

The Account Executive is responsible for developing, managing, and expanding Sendiva Logistics Corporation’s customer portfolio by generating new business, maintaining strong client relationships, understanding customer logistics requirements, and coordinating with internal operations teams to ensure the effective delivery of freight forwarding and logistics services.

The position serves as a key commercial representative of the Company and is expected to achieve assigned sales and revenue targets while maintaining high standards of customer service, professionalism, and business integrity.

II. KEY RESPONSIBILITIES

A. Sales & Business Development

• Identify and develop new business opportunities for freight forwarding, logistics, import/export, domestic transportation, warehousing, and related services.
• Prospect and qualify potential customers through calls, emails, referrals, networking, client visits, and other approved business-development channels.
• Prepare and present company service proposals, quotations, and commercial offers in coordination with relevant departments.
• Achieve assigned monthly, quarterly, and annual sales, revenue, and customer-acquisition targets.
• Conduct regular sales visits and business presentations to prospective and existing clients.
• Develop and maintain a healthy sales pipeline and provide regular updates on prospects, opportunities, and conversion status.
• Monitor market conditions, customer requirements, competitor activities, and emerging business opportunities.

B. Account & Client Relationship Management

• Maintain strong and professional relationships with assigned clients and key accounts.
• Understand customer requirements and recommend appropriate logistics solutions.
• Act as the primary commercial contact for assigned accounts and ensure timely coordination of customer concerns.
• Conduct regular account reviews and identify opportunities for service improvement, retention, and business expansion.
• Handle customer inquiries, complaints, and service-related concerns professionally and coordinate with the appropriate internal departments for resolution.
• Identify cross-selling and up-selling opportunities within existing accounts.

C. Logistics & Internal Coordination

• Coordinate closely with Operations, Customer Service, Documentation, Finance, and other relevant departments to ensure proper execution of customer requirements.
• Ensure that client commitments, approved quotations, rates, service specifications, and agreed terms are properly communicated to concerned departments.
• Follow up on shipment status and customer requirements when necessary to support service continuity and customer satisfaction.
• Escalate operational or commercial concerns that may affect customer relationships, profitability, or service delivery.
• Maintain proper documentation and records of client transactions, quotations, contracts, correspondence, and account activities.

D. Commercial & Administrative Responsibilities

• Prepare accurate quotations, proposals, sales reports, account updates, and other required commercial documents.
• Monitor customer accounts, outstanding requirements, and payment concerns in coordination with Finance.
• Ensure that all commercial commitments are within approved Company policies, pricing guidelines, and authorization limits.
• Maintain accurate and updated customer and prospect information in the Company's approved systems or records.
• Submit required daily, weekly, and monthly sales reports and other management reports within established deadlines.

E. Compliance & Professional Conduct

• Comply with Company policies, procedures, approved pricing and authorization controls, confidentiality requirements, and applicable laws and regulations.
• Maintain professional and ethical conduct in all dealings with customers, suppliers, agents, and business partners.
• Protect confidential customer, pricing, commercial, and Company information.
• Observe the Company's Code of Conduct, Anti-Bribery and Anti-Corruption policies, and other applicable corporate policies.
• Perform other related duties and responsibilities that may be assigned by Management.

III. QUALIFICATIONS

Education

• Bachelor's degree in Business Administration, Marketing, Logistics, Supply Chain Management, or a related field.
• Relevant experience in logistics or freight forwarding may be considered in lieu of a directly related degree, subject to Management evaluation.

Experience

• Preferably with 1–3 years of experience in sales, account management, business development, freight forwarding, logistics, shipping, transportation, or a related industry.
• Experience handling B2B clients and corporate accounts is an advantage.
• Fresh graduates with strong communication, sales, and customer-service potential may be considered.

IV. COMPETENCIES

• Strong sales and business-development skills
• Excellent communication and negotiation skills
• Customer relationship management
• Business acumen and commercial awareness
• Strong presentation and interpersonal skills
• Problem-solving and decision-making skills
• Results-oriented and target-driven
• Time management and organizational skills
• Ability to work independently and collaboratively
• Professionalism, integrity, and accountability
• Proficiency in Microsoft Office and other relevant business applications

Benefits:

• Free parking
• On-site parking

Work Location: In person