Account Executive

SUMMARY

We are looking for an Account Executive to support the day-to-day management and delivery of digital and technology projects across our clients, including website development and maintenance, Search Engine and/or Generative AI Optimisation, content and creative initiatives.

You will act as a key liaison between clients and internal specialist teams, ensuring requirements are clearly understood, communicated and delivered according to scope and timeline.This role is suited to someone who is organised, proactive and comfortable taking ownership of assigned accounts and projects, while working effectively across different digital disciplines and knowing when to seek guidance or escalate issues.

JOB RESPONSIBILITIES

Client & Account Management

• Manage the day-to-day relationship and communication with assigned clients.
• Clarify requirements, expectations and priorities with clients where information is unclear or incomplete.
• Keep clients updated on project progress, timelines, approvals, issues and next steps, while following up on outstanding actions and dependencies to ensure work progresses as planned.
• Participate in client meetings and presentations, clearly communicating project updates, recommendations and next steps.
• Prepare meeting agendas, status updates, contact reports and other client-facing account documentation where required.
• Build strong working relationships with clients and internal stakeholders.
• Exercise good judgement in resolving day-to-day issues independently, while escalating risks or issues when senior support is required.

Briefing & Internal Coordination

• Gather client requirements and develop clear and actionable briefs for internal teams.
• Coordinate with specialist teams including developers, UI/UX, content/writers, SEO and analytics, and potentially the paid media team where required.
• Consolidate and communicate client feedback accurately to the relevant internal teams.
• Identify missing information, dependencies or potential challenges before work begins.
• Ensure changes to requirements, scope or timelines are clearly communicated to all relevant stakeholders.
• Facilitate communication between clients and specialist teams to keep work moving smoothly.

Project & Delivery Management

• Support the day-to-day delivery of assigned digital projects and workstreams.
• Develop and maintain project timelines, deliverables, dependencies and key milestones.
• Coordinate project reviews, approvals and feedback to ensure work progresses according to schedule.
• Track project progress and flag potential risks, issues, delays or dependencies.
• Review deliverables against the brief and agreed requirements before they are presented to clients, and coordinate with the relevant internal teams to address any gaps or issues.
• Support website updates, content deployments, creative production, optimisation initiatives and other digital projects where required.
• Ensure projects remain aligned to agreed scope, timelines and client expectations.

Account & Team Contribution

• Develop a good understanding of the team’s offerings, and how different capabilities can address client needs.
• Contribute ideas and observations that can improve the quality and effectiveness of client deliverables or project delivery where appropriate.
• Work closely with senior team members to support account and project delivery.
• Support new business pitches, proposals and presentations when required.
• Undertake other relevant duties as assigned by management.

REQUIREMENTS

• 2–3 years of relevant experience in Account Management, Account Servicing, Project Coordination, Digital Marketing, Advertising, Technology or a related field.
• Experience managing client accounts, projects or workstreams with a degree of independence.
• Strong communication, interpersonal and stakeholder management skills.
• Able to understand client requirements, ask the right questions and translate business needs into clear and actionable tasks or briefs.
• Strong organisational and project management skills, with the ability to manage multiple projects and priorities simultaneously.
• Detail-oriented, with the ability to identify gaps, inconsistencies and potential issues before they reach the client.
• Proactive, solutions-oriented and comfortable taking ownership of assigned accounts and projects.
• Comfortable working with cross-functional teams and different specialist stakeholders.
• Able to work within timelines and manage changing requirements in a fast-paced environment.
• Strong written and verbal communication skills in English.
• Diploma or Degree in Marketing, Mass Communication, Advertising, Business, Digital Media or a related discipline.

GOOD TO HAVE

• Fluency in Bahasa Malaysia and/or Mandarin Chinese.
• Understanding of the broader digital landscape, with exposure to areas outside the core scope of the role such as paid media, marketing automation or other digital platforms.
• Previous experience working in a digital, technology, marketing or integrated agency environment.
• Familiarity with digital platforms or tools such as GA4, Adobe Analytics or CMS platforms.
• Interest in digital and technology-led projects and an ability to understand how different digital disciplines can work together.