Account Executive

Salary range: $65,000 - 75,000

Industry leaders since 1983, BBJ La Tavola is the largest specialty linen rental company in the nation. Prominent operating facilities in Napa, CA and Chicago, IL, we have sales teams, event designers, and showrooms in most major cities across the United States.

Earning a reputation of prominence, we offer the very best in breadth of product, quality, and service. Ensuring our clients experience unprecedented opportunities in innovation, inspiration, and collaboration. Our unparalleled repertoire of services spans from specialty linen, linen accessories, chargers, spandex, chair décor, and set & strike production.

We take great pride in our passion for design and trends, our pursuit of fresh ideas, and our partnerships with those who share our central values of innovation, inspiration, and collaboration. It’s our privilege to help celebrate life’s momentous occasions. Whether a private dinner for two or a gala for thousands, we value each opportunity to bring beauty and joy to every experience touched by BBJ La Tavola.

In this role, you'll accomplish:

• Providing product and design support to planners, coordinators, florists, and other industry professionals
• Partnering cross-functionally with sales, operations, marketing, and other teams to ensure an exceptional customer experience
• Developing a deep knowledge of BBJ La Tavola’s offerings to help our customers navigate our extensive products and services
• Adapting to fluctuations in the volume of inquiries while demonstrating composure and flexibility as customer needs evolve
• Effectively resolving customer issues and providing tailored solutions via various communication channels
• Building and fostering relationships while ensuring customer satisfaction and retention
• Contributing our company’s values, culture, and vision through sharing your ideas and strategies

A good fit is someone who has:

• Responsible for scheduling incoming showroom appointments from online inquiries, customer service calls and referrals in timely manner (within 24 hours)
• Responsible for greeting clients who come to the showroom in a courteous and timely manner. This includes scheduled and non-scheduled appointments
• Utilize showroom calendar to schedule client appointments during available times to provide luxury experience for clients with individualized service
• Responsible for delivering the highest quality of service to existing and new clients by understanding their needs, active listening, engagement and follow up
• Conduct discovery with clients requesting showroom appointments and phone meetings. Include client notes on showroom appointment invitations (Outlook) and Acumatica
• Responsible for maintaining and growing sales revenue for assigned book of clients through client meetings, design assistance and follow up on sales process
• Responsible for maintaining professional demeanor to include proper dress code at all times
• Accountable for KPI requirements on daily, weekly and monthly basis, specific to client meetings and revenue goals. Must perform 10 client meetings weekly, 40 client meetings monthly and 120 meetings quarterly to achieve assigned revenue goals
• Maintain and expand client database with 4 prospect meetings per week, 16 meetings per month
• Responsible for proper maintenance of showroom to include tidiness, cleanliness and organization
• Adherence to professional standards of communication, both verbal and written, with internal and external parties
• Adherence to office hours of Monday through Friday, 8:30AM-5:30PM with one hour lunch break. Any exceptions to this schedule to be requested and approved by Director
• Responsible for fostering a team environment in the showroom, focused on professional behavior when communicating with colleagues and Director
• Ability to solve issues in a professional, positive manner
• Team player with focus on assisting colleagues where needed with client requests
• Responsible for partnering with assigned Customer Service partner to ensure prompt communication and follow up
• Responsible for follow up on swatch requests and quotes in timely manner

About BBJ La Tavola

• 3-5 years of sales experience
• Proven track record at account management and achieving sales metrics year over year
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills
• Bachelor’s Degree in appropriate field of study or equivalent work experience
• Self-motivated and able to thrive in a results-driven environment
• Natural relationship builder with integrity, reliability and maturity
• Ability to prioritize among competing tasks
• Critical thinking and problem-solving skills
• Excellent time and project management skills
• Keen attention to detail and adherence to deadlines
• Available to travel to see clients every 6-8 weeks