Account Executive

Job Title: Account Executive

Department: Sales

Salary: $70,000- $90,000

Reports To: VP Interpretation Account Management

SUMMARY: To oversee the efficiency of the interpretation department’s accounts by analyzing departmental data and identifying areas of growth. To serve as a liaison between operations and customer to meet interpretation quality, connect time, and customer service

ESSENTIAL DUTIES & RESPONSIBILITIES: Duties and responsibilities include the following; other duties may be assigned.

Understand and watch volume trends for accounts assigned

Work with sales on final account set up when new accounts are onboarded

Work with Client Relations to do a final QC and make sure accounts are set up correctly

Hold monthly, quarterly, or annual quality reviews based on size of customer and customer requests Look for opportunities to grow accounts and cross sell accounts

Work with accounts in order to get referrals, references, and case studies Work with operations to ensure we are meeting SLA’s for customers

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCY: To perform the job successfully, an individual should demonstrate the following competencies:

Analytical Thinking

Analysis - Analyzes and synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data.

Business Acumen - Understands business implications of decisions; displays orientation to profitability; aligns work with strategic goals; develops strategies to achieve organizational goals and changing conditions; understands organization's strengths and weaknesses.

Design - Generates creative solutions; translates concepts and information into images; uses feedback to modify designs; applies design principles; demonstrates attention to detail.

Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.

Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; consults appropriate people in decision-making process; makes timely decisions.

Problem Solving - Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.

Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Customer Service

Customer Service - Manages difficult or emotional customers; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Communication

Ethics - Treats people with respect; keeps commitments; inspires the trust and respect of others; works ethically and with integrity; upholds organizational values.

Interpersonal Skills - Focuses on resolving conflict, not blaming; maintains confidentiality; listens to others patiently without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.

Oral Communication - Outstanding oral communication skills required. Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments; maintains professional dress in accordance with company policy.

Written Communication - Outstanding written communication skills required. Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; reads and interprets written information well.

Productivity

Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

Multitasking - Prioritizes all work efficiently and carries out work in such a way that numerous tasks are carried out simultaneously and/or as efficiently and economically (in time and money) as possible.

Quality - Demonstrates accuracy, thoroughness, and attention to detail; looks for ways to improve and promote quality; generates creative solutions to challenging quality problems; applies feedback to improve performance.

Quantity - Meets productivity standards; completes work on time; strives to increase productivity.

Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.

Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

General Competencies

Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent changes, delays, or unexpected events.

Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence.

Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others about the value of diversity; promotes a harassment-free environment; builds a diverse workforce.

Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.

Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

EDUCATION AND/OR EXPERIENCE: Bachelor’s degree from a four-year college or university or equivalent relevant experience.

LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, financial reports, legal documents or governmental regulations. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups, and/or boards of directors.

MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING SKILLS: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

COMPUTER SKILLS: To perform this job successfully, an individual should have a working knowledge of Database software; Internet software; Project Management software; CRM software; Spreadsheet software and Word Processing software.

Pay: $70,000.00 - $90,000.00 per year

Work Location: On the road