Account Executive

This is a career-building opportunity for someone looking to develop real-world skills, take on meaningful responsibility, and establish a strong foundation for long-term professional growth. You will learn and grow in a supportive environment, contributing to the company's mission of providing top-notch heating oil, propane, and HVAC services to Connecticut homeowners.

Key Responsibilities

Customer Service, Relationship Management & Sales

• Respond to inbound customer calls and inquiries with professionalism, attentiveness, and a strong focus on delivering an exceptional customer experience.
• Conduct timely follow-up and reminder calls to maintain customer engagement, ensure a seamless experience, and support sales and retention.
• Address customer questions and concerns with professionalism and empathy, identify comfort and system-related needs, and recommend solutions that best meet the customer’s needs.
• Present and promote Levco’s products and services through thoughtful, solution-oriented communication via phone and email.
• Utilize a consultative sales approach to understand customer needs and recommend appropriate products, services, and solutions.
• Maintain consistent follow-up on customer inquiries, quotes, and sales opportunities to support monthly sales objectives.
• Build and maintain strong, long-term customer relationships that strengthen trust, loyalty, and retention.
• Identify opportunities to better serve existing customers through additional Levco products and services.
• Review and analyze customer and sales data to identify trends, areas for improvement, and opportunities to enhance customer experience and sales performance.
• Collaborate with senior management to establish goals and support sales and customer experience initiatives.
• Work collaboratively across departments to coordinate customer needs, resolve issues, and ensure a smooth experience from initial inquiry through service completion.

Qualifications

• Strong interpersonal and collaboration skills
• Excellent written and verbal communication skills
• Ability to analyze and manage data
• Ability to multitask and manage multiple priorities
• Ability to work independently and meet deadlines
• Valid driver's license

Preferred:

• A Bachelor’s Degree
• At least 1 year of Sales Experience
• At least 1 year of Customer Service experience
• Proficiency with customer relationship management (CRM) software, such as Salesforce

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Retirement plan

Work Location: In person