Account Executive

Base.vn is Vietnam’s leading business management platform and an Asia Pacific Enterprise Awards (APEA 2023) winner , empowering more than 12,000 businesses in their digital transformation and operational growth journey.

At Base, we value Integrity, Ownership, Goal Orientation, and Growth Mindset , while creating an environment where individuals are encouraged to take on challenges, learn continuously, and grow based on their actual capabilities and contributions.

Customer Development is responsible for growing value from our existing customer base — not only maintaining strong relationships, but also proactively identifying opportunities for Renewal, Upselling, and Cross-selling , creating greater value for customers while driving sustainable revenue growth for Base.

2. JOB DESCRIPTION

Account Management & Customer Development

• Manage and develop relationships with existing customers , particularly key stakeholders such as CEOs, Founders, HR Managers, and Operations Managers.
• Monitor product usage and customers’ business activities to understand their evolving needs and emerging challenges.
• Proactively identify and develop opportunities for Renewal, Upsell, and Cross-sell .
• Consult, present, and demo relevant solutions based on customers’ business needs.
• Own the sales process from Discovery → Solution → Proposal → Negotiation → Closing .
• Negotiate and develop partnership solutions that create value for both customers and Base.
• Proactively manage the sales pipeline and take ownership of revenue generated from assigned accounts .

Key KPIs

• Renewal Rate
• Renewal Revenue
• Upsell Revenue
• Cross-sell Revenue
• Total Account Revenue

3. WHO YOU ARE

Requirements

• At least 1 year of experience in Sales, Account Executive, Account Management, Customer Success, Business Development, Relationship Management, or similar roles.
• Experience in B2B Sales / Account Management , particularly working directly with business customers, is preferred.
• Experience or strong interest in Upselling, Cross-selling, or Account Growth is a plus.
• Strong career orientation and a high level of commitment to your work.

Key Competencies

Customer-centric

You understand customers’ needs and business challenges and focus on creating long-term value.

Commercial mindset

You can identify business opportunities and generate additional revenue from existing accounts.

Consultative Selling

You know how to uncover customer needs and recommend the right solutions rather than simply selling products.

Communication & Presentation

You communicate clearly and confidently and are comfortable presenting and demonstrating solutions to customers.

Negotiation & Objection Handling

You can effectively address customer concerns, negotiate, and drive deals toward successful closure.

Ownership & Result-oriented

You proactively manage your pipeline and take full responsibility for achieving your targets and business results.

Growth Mindset

You actively seek feedback, learn from challenges, and continuously improve your capabilities.

4. WHAT YOU GET

Competitive Income

Fixed Salary + Commission

Reference Total Income: VND 18,000,000 – 30,000,000/month

Your commission is directly linked to business results, giving you the opportunity to increase your income based on the value and revenue you create.

Career Development

• Quarterly Performance Review & Feedback.
• A clear Promotion / Level-up path based on your capabilities and performance.
• Opportunities to develop expertise in B2B Sales, Account Growth, Consultative Selling, and Business Management .

Learning & Benefits

• Structured training in products, B2B Customer Development, and business management.
• Opportunities to work directly with CEOs, Founders, and business leaders .
• Social insurance and health insurance.
• Company Trip, Happy Hour, and internal engagement activities.
• A high-performance environment built around Ownership, Learning & Continuous Improvement .

5. INTERVIEW PROCESS

Round 1 - Competency Interview

Round 2 - Culture-Fit Interview

📍 Work Location: 16th Floor, HUD Tower, 37 Le Van Luong, Thanh Xuan, Hanoi, Vietnam.