Account Executive

Location: Sale, Manchester (Onsite)

Salary: £30,000 per annum

Reports to: Account Manager

Full-time | Permanent

Join Thinc and help our customers unlock their full potential

At Thinc, we help ambitious businesses grow through innovative technology solutions, including Business Applications, Managed IT, Cyber Security, Cloud, AI and Automation.

We're looking for an organised, proactive and customer-focused Account Executive to join our growing Account Management team. This is an exciting opportunity for someone with experience in customer service, account management, sales support or client-facing administration who wants to build a long-term career in account management.

Working closely with a Senior Account Manager, you'll play a key role in supporting customer relationships, coordinating service reviews, managing customer information, and ensuring our clients receive an outstanding experience.

About Thinc

With over 30 years of experience, Thinc provides ERP and finance software, managed IT services, cyber security, cloud solutions and business technology consultancy to ambitious organisations across the UK. We pride ourselves on delivering independent, expert advice and building long-term customer partnerships.

What you'll be doing

• Supporting a portfolio of business customers alongside a Senior Account Manager
• Attending customer meetings, recording actions and coordinating follow-up activities
• Managing customer information and activities through HubSpot CRM
• Coordinating Quarterly Service Reviews and customer engagement activities
• Processing customer orders, renewals and contract amendments
• Monitoring customer satisfaction and identifying opportunities to improve engagement
• Working closely with internal teams to ensure excellent service delivery
• Helping customers maximise the value of their technology investments

A detailed job description is available on request, reach out to [email protected]

This role is based in Manchester, Sale, and it's important that applicants are in Manchester.

What we're looking for

• 1-3 years' experience in an account management, customer service, sales support or client-facing role
• Strong organisational and administrative skills
• Excellent communication and relationship-building abilities
• Ability to manage multiple priorities and work collaboratively across teams
• Experience using CRM systems such as HubSpot or Salesforce is beneficial but not essential
• Comfortable using Microsoft Office, particularly Excel and PowerPoint

Why join Thinc?

• Clear career pathway into an Account Manager role
• Pension scheme
• Learning and development opportunities
• Quarterly team events
• Company-funded annual conference
• Modern office environment

Be part of a growing technology business helping SMEs transform through technology

Interested?

Apply today, or contact us at [email protected] for more information.

Thinc is an equal opportunities employer and welcomes applications from all backgrounds.

Pay: £28,000.00-£30,000.00 per year

Benefits:

• Company events
• Company pension
• Life insurance
• On-site parking
• Profit sharing

Application question(s):

• Do you currently have the permanent right to work in the UK?
• This is an office-based role. Are you able to commute to the office on a daily basis?
• Are you based in Manchester?
• Do you require any reasonable adjustments or accommodations during the interview or assessment process?
• What is your current notice period?
• What are your salary expectations for this role?
• Do you hold a valid driving license (this is desirable but not a requirement)

Work Location: In person