Account Executive, Consumer Goods

Let's be unstoppable together!

Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data® platform help clients measure market share, uncover consumer behavior, and drive growth—powered by six decades of expertise and an expansive, high-quality data set.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We're a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work.

Role Overview

The Department Director is responsible for leading a team dedicated to managing all inquiries related to data elements raised by internal and external clients. This includes receiving, investigating, and resolving data issues, as well as collaborating across multiple operational and product teams to ensure timely and accurate resolution.

The role also involves maintaining and strengthening direct relationships with external clients to ensure effective two-way communication, while serving as an internal interface to Operations when required.

Job Responsibilities

-External Responsibilities

-Build strong, trusted, and long-term relationships with clients, acting as their primary point of contact for data inquiries, operational activities, methodology, and category enhancements. -Address, troubleshooting, resolve, and communicate data quality issues, often involving complex or sensitive situations, independently or in collaboration with other teams. -Prepare clear written and verbal communications that explain issues, findings, resolutions, and impacts to external stakeholders. -Proactively inform clients of data changes resulting from upgrades or launches prior to release. -Maintain a strong understanding of key industry categories to effectively support client interaction. -Collect client suggestions and represent enhancement needs in internal discussions. -Attend client meetings as needed People leadership responsibilities (if applicable).

-Internal Responsibilities

-Build trusted working relationships with Practice Leads, Commercial Teams, Operations, and Product. -Collaborate effectively with Operations Client Service, Operations, Commercial, Product, Research Science, and supporting functions to ensure complete inquiry resolution and communication. -Identify trends and patterns in client inquiries that may inform improvements in internal processes.

-Team Leadership & Management

-Ensure adequate resource allocation and team capacity to meet client needs. -Promote best practices in the design and delivery of client solutions. -Ensure that proposed solutions support both internal team efficiency and client satisfaction. -Build trust and credibility with clients through strong leadership, consistent delivery, and high-quality service. -Foster a culture of collaboration, operational excellence, accountability, and client focus.