ACCOUNT EXECUTIVE – OUTBOUND VISA

About the role

This role combines account management and visa officer responsibilities for outbound visa operations. You will serve as the primary point of contact for assigned corporate clients and visa applicants, managing end-to-end processing of outbound visa applications from initial assessment to visa release. You will handle client relationships, coordinate with embassies and consulates, and ensure compliance with visa requirements and service level agreements.

Key responsibilities

• Serve as the primary point of contact for assigned corporate clients and visa applicants for outbound visa requirements
• Manage and maintain good working relationships with clients, HR representatives, and company coordinators
• Handle end-to-end processing of outbound visa applications, from initial assessment to visa release
• Review visa requirements and verify the completeness and accuracy of applicant documents
• Prepare application forms, supporting documents, appointment schedules, and other required paperwork
• Coordinate with embassies, consulates, visa application centers, and other relevant government offices
• Schedule visa appointments, biometrics, interviews, and document submissions as required
• Monitor application status and conduct regular follow-ups with the concerned embassy, consulate, or visa center
• Track passports, visas, and other travel documents from submission until release
• Prepare daily, weekly, and monthly reports on outbound visa transactions

About you

• Strong knowledge of embassy and consulate visa requirements
• Ability to assess and identify complete, incomplete, or inconsistent documents
• Knowledge of visa application forms and online application systems
• Knowledge of visa appointment and biometric procedures
• Ability to monitor processing times and SLA commitments
• Ability to handle urgent, complicated, and refused visa applications
• Strong understanding of document verification and quality control
• Ability to communicate professionally with clients, HR representatives, embassies, consulates, and visa application centers
• Willingness to continuously update knowledge when visa requirements, fees, procedures, or application channels change
• Knowledge of Schengen, U.S., German, Japan, China, and Korea visa categories and application procedures