Account Executive (SaaS Customer Experience)

About Resonate CX

Resonate CX is an Australian B2B SaaS company delivering customer experience software to enterprise clients across Australia and globally. We're backed by a raving-fan customer base and strong product-market fit in a category that's only becoming more mission-critical. We're growing fast, and we're building the team to match.

The Opportunity

We're looking for a motivated, results-driven Account Executive to drive net new logo client sales. This is a sales hunter role, ideal for someone eager to build pipeline, learn complex sales cycles, and close strategic deals. You'll own the full sales lifecycle — from outbound prospecting through negotiating and closing net new client contracts — with guidance and mentorship from senior sales leadership.

Coming from an SDR role? If you've consistently exceeded quota, have a strong grasp of outbound and discovery, and are ready to own the full sales cycle through to close, we encourage you to apply — we're glad to consider high-performing SDRs ready to make the leap to a full-cycle Account Executive role.

What You'll Actually Be Doing

• Own the full sales cycle: outbound prospecting discovery demo value prop building negotiating closing
• Generate a quality, diversified sales pipeline through strategic outbound efforts and creative prospecting
• Lead structured discovery conversations that uncover customer pain, quantify impact, and align to business outcomes
• Learn and apply the MEDDIC framework to qualify and advance sales opportunities
• Build tailored value propositions and business cases tied to measurable ROI and customer outcomes
• Deliver product demonstrations that connect capabilities to real customer challenges
• Engage and negotiate with multiple stakeholders across buying committees, protecting pricing integrity
• Maintain accurate pipeline forecasting and strong deal hygiene in CRM
• Partner cross-functionally with marketing, product, and customer success to drive deal success

What You'll Bring

• You have 2–4 years of B2B SaaS sales experience, ideally in Customer Experience or an adjacent category
• You have a demonstrated track record of meeting or exceeding quota in a new-business or hunter-style role, managing 1–3 and 3–6 month sales cycles
• You're proactive about building pipeline — you don't wait for opportunities to come to you — with solid outbound prospecting skills (cold calling, email, social selling)
• You run structured, outcome-focused discovery conversations that customers find genuinely insightful and valuable
• You can clearly communicate the economic impact and ROI of a solution
• You've applied the MEDDIC (or MEDDPICC) framework, or you're eager to build deep expertise in it — including Decision Process, Decision Criteria, and Champion identification
• You have experience selling into SMB or Mid-Market organizations, with a track record of closing multi-stakeholder SaaS deals and maintaining solid win rates through disciplined qualification
• You bring strong communication and storytelling skills, and credibility with customers and internal stakeholders alike

Why Join Us

• High-impact role with direct influence on company growth
• Strong product-market fit in a mission-critical category (Customer Experience)
• Performance-driven culture with strong earning potential and a clear path to Senior AE
• Mentorship and development from elite Customer Experience sales leadership
• A collaborative environment that invests in your growth

Compensation

• Competitive base + uncapped commission
• Accelerators for overperformance
• Equity participation (where applicable)

If you're a driven, coachable seller who is ready to grow your career in CX SaaS, we'd love to hear from you. This is your opportunity to join a high-growth team, develop your craft, and earn exceptional commissions.

Company Overview

Resonate Solutions is a leading Australian provider of Voice of Customer (VoC) and Voice of Employee platforms coupled with CX consulting and data integrations – with a particular focus on helping local and global organisations implement and operationalise CX programs with high ROI.