Account Executive (SMB)

• Sprout Social is looking to hire an Account Executive, SMB to join the Sales & Customer Experience team
• At Sprout Social, our Sales and Customer Experience team is the driving force behind how today’s most innovative brands use Sprout to power the future of customer connection
• We sell and support the leading social intelligence platform for businesses, helping organizations unlock the full value of social data to drive strategic decisions
• Through powerful social intelligence and trusted partnership, we enable teams to build authentic relationships and drive meaningful business impact
• In this role, you will collaborate with the brightest minds in the industry to support global giants like Salesforce, Airbnb, and Equifax
• Just as importantly, we believe in the power of our people
• You’ll find a culture that honors your ambition, encourages you to explore new horizons, and provides the framework for you to build a career that matters
• If you’re ready to champion innovation and accelerate your impact, this is where you can do your best work
• Execute our sales process and close new business within our small business segment
• Meet and exceed monthly activity, pipeline and new business metrics
• How you’ll grow:
• Within 1 month, you’ll plant your roots, including:
• Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization
• Partner with the Manager of SMB Sales to define key success metrics for your role and how you will measure against them
• Acclimate yourself with the day to day responsibilities of the SMB Account Executive team by shadowing team members and listening to recorded customer calls and demos
• Learn Sprout’s go-to-market messaging, key differentiators, develop and personalize segment-specific value propositions
• Learn Sprout’s existing customer sales process by shadowing your peers and working closely with our Sales Enablement Specialists
• Complete a demo and written certification to ensure comprehension
• Within 3 months, you’ll start hitting your stride by:
• Become fully ramped in your role as an Account Executive
• Manage a strong pipeline of qualified leads and begin the process of building relationships with key strategic stakeholders
• Conduct active research leveraging all available tools and data sources to understand your customers’ brand, culture, KPIs, partners, and success metrics so you can add value throughout your interactions and become a trusted advisor
• Within 6 months, you’ll be making a clear impact through:
• Own your numbers - consistently meet and exceed your activity goals to build a fruitful pipeline that will provide consistent quota attainment
• Become a Sprout Social and social media expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals
• Within 12 months, you’ll make this role your own by:
• Consistently meet and exceed monthly activity, pipeline and new business metrics
• Step up as a leader to share best practices across the organization and help others grow from your experiences
• Obtain (solicited and unsolicited) and act upon peer and customer feedback
• Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager

Benefits

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting- Sprout Social is looking for a highly driven, collaborative, and tech-savvy Account Executive with strong business acumen to join our Sales team
• Ideally, you will be equally driven by a customer-centric mentality as well as a desire to close new business
• 6+ months of outbound closing sales experience or relevant experience
• Experience working with Salesforce
• Consistent track record of success in recent roles
• We know experience is built in a number of ways. Even if your background doesn’t match the exact requirements, we encourage you to apply and share any relevant skills in a cover letter. Sprout welcomes all candidates to apply, including those who identify as BIPOC, women and underrepresented genders in tech, LGBTQIA+, parents, veterans, persons with disabilities and people of all faiths
• Exceptional organizational, presentation, and communication skills - phone, email and webinar
• Closing experience in B2B sales, social media experience is a plus
• Technical expertise and ability to acquire knowledge of new products