Account Handler - Real Estate

About us

Headquartered in London, we operate internationally and at Lloyd’s. With a global team of over 1000 people and 10 international offices, we’re able to advise from Brussels to Bermuda. As an independent (re)insurance broking firm we work with intermediaries, direct insureds and reinsures. For over 120 years we’ve been industry leaders in a variety of specialist areas.

Working here

A career with us means the freedom to flourish. Whether you’re beginning your journey or ready to make your next move you’ll find a team of talented, inspirational people who care about their work and each other.

What really sets us apart is our people. We’re a diverse range of passionate advocates for doing things differently. We work together as one team, and our aim is always the outcome that will benefit everyone.

What You'll Do

We are looking for an Account Handler to join our growing Real Estate & Hospitality team. This is an excellent opportunity for an insurance professional looking to start / develop their career and become a key part of a dynamic and ambitious business at an important stage of its growth.

You will work closely with the team, clients and insurers, supporting the day-to-day servicing of real estate and legal indemnity insurance programmes. The role offers exposure to a broad range of risks, providing opportunities to build technical expertise, deliver excellent client service, and develop strong client and insurer relationships.

Role Responsibilities

• Understand the clients’ business and risk management needs and support the delivery of those needs through the provision of ongoing service
• Keep track of impending renewals, gathering renewal information in good time to enable terms to be obtained and firm orders placed
• Preparation of market documentation in accordance with clients and market needs
• Support the creation of presentations for both new and existing clients
• Accurate and timely production of client documentation (Market Reform Contracts, Evidence of Cover, Policies etc)
• Ensure that market documentation is closed in a timely manner, making particular note of Premium Payment Warranty provisions and contract certainty deadlines and diarising as appropriate
• Liaise with technical teams to assist the delivery and processing of insurance placements
• Maintain accurate and concise placing files, using corporate document management system
• Liaise with compliance to ensure all procedures are followed
• Accurate and timely input of data in all applicable systems
• Perform quality control checks on all documentation
• Adhere to and meet fully the expectations of Miller, as set out in its policies and procedures, training material, and embedded in its systems and controls. Our policies and procedures are written to encapsulate the compliance, legal and financial crime related legislation and regulations which apply to Miller.
• Comply with any external rules and requirements imposed on individuals performing their role at Miller, such as Lloyd’s byelaws and FCA rules.
• Promote Miller brand and values to enhance Miller’s reputation in the market

Qualifications

• CII qualifications, or a willingness to work towards them, would be advantageous

Experience

• Proficiency in Microsoft Office
• Previous experience within the insurance industry, ideally in an Account Handling, Client Service or Broking role, would be advantageous but is not essential
• Understanding of insurance products and placement processes, with real estate experience preferred but not essential

Benefits

On top of a competitive salary we offer a fantastic benefits package including:

• 10% pension contribution from Miller. In addition, Miller will match any employee contributions up to 5%.
• Private Medical Insurance
• Medicare cash plan
• Minimum of 25 days annual leave (with flexibility to buy more)
• Life Assurance
• Income Protection
• Critical Illness cover
• Enhanced Maternity, Paternity Adoption and Shared Parental Leave

At Miller, we are committed to creating an inclusive and supportive environment for all candidates. If you require any adjustments or accommodations to support you during the application process, please don’t hesitate to let us know.