Account Handler(Customs Broker)

HIRING: ACCOUNT HANDLER

Join Our Team!

We are looking for a highly organized, client-focused, and detail-oriented Account Coordinator to join our growing team. The successful candidate will support account management activities by coordinating client requirements, monitoring account progress, maintaining documentation, and ensuring seamless communication between clients and internal teams.

Fresh graduates with the right attitude and willingness to learn are encouraged to apply.

Key Responsibilities

• Manage assigned client accounts throughout the entire account lifecycle (Planning → Execution → Monitoring).
• Coordinate and facilitate client onboarding activities and documentation.
• Track account activities, schedules, timelines, and pending action items.
• Maintain effective communication with clients and internal teams.
• Prepare and process invoices for client submission.
• Maintain accurate client records, reports, and documentation.
• Provide administrative and operational support to Account Managers and Specialists.
• Build and maintain strong client relationships through regular engagement.
• Conduct Execution Delivery Reviews and Account Health Assessments.
• Perform Business Reviews and Account Performance Reviews with clients.
• Identify growth opportunities and support upselling and cross-selling initiatives.
• Develop and maintain Strategic Account Plans.
• Monitor account performance and ensure timely completion of deliverables.
• Ensure data accuracy, completeness, and proper documentation.
• Coordinate follow-ups and promptly address client concerns.

Qualifications

• Bachelor's Degree in Business Administration, Customs Administration, Logistics and Supply Chain Management, International Trade, Marketing, or any related field.
• Fresh graduates are welcome to apply.
• Experience in logistics, freight forwarding, customs brokerage, customer service, or account coordination is an advantage.
• Knowledge of import/export processes, customs procedures, shipping documents, and logistics operations is preferred.
• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Able to work in a fast-paced, client-oriented environment.

Experience Requirements

• Preferably with 1–2 years of relevant experience in logistics, freight forwarding, customs brokerage, account management, or client servicing.
• Experience handling import, export, domestic, permit, and licensing transactions is an advantage.
• Experience coordinating with internal departments and external clients regarding shipment status and operational concerns.
• Familiarity with CRM systems, shipment monitoring systems, and operational databases is preferred.

Skills and Competencies

• Client Relationship Management
• Customer Service Excellence
• Excellent Oral and Written Communication
• Organization and Time Management
• Problem Solving and Decision Making
• Attention to Detail
• Coordination and Follow-through
• Analytical and Critical Thinking
• Adaptability and Flexibility
• Teamwork and Collaboration
• Microsoft Office Proficiency
• Data Management and Reporting
• Documentation and Records Management
• Shipment Monitoring and Tracking
• Account Management
• Negotiation and Conflict Resolution
• Multi-tasking Ability
• Deadline Management
• Professionalism, Integrity, and Confidentiality

Employee Benefits

• Competitive Salary
• HMO Coverage
• Meal Allowance
• Transportation Allowance
• Free Accommodation (for qualified employees)
• Monday to Friday Work Schedule
• Career Growth and Learning Opportunities
• Supportive and Collaborative Work Environment
• Performance-Based Incentives (where applicable)
• Paid Leaves and Statutory Benefits
• Employee Training and Development Programs
• Company-Sponsored Activities and Team Building
• Recognition and Rewards Programs
• And Many More Employee Benefits!

Build your career with us and be part of a team committed to delivering exceptional client service and operational excellence. Apply today!