Account Lead

About the Role

We are looking for a Senior Manager Account Lead to spearhead delivery and client engagement for Custom Applications projects. This role combines strategic account management, technical leadership, and team mentoring to ensure successful outcomes and long-term client partnerships.

Key Responsibilities

• Account Leadership: Own client relationships, manage account health, and ensure delivery excellence across multiple custom application projects.
• Solution Delivery: Drive end-to-end delivery of scalable, secure, and high-performing applications.
• Technical Oversight: Collaborate with architects and engineering teams on solution design leveraging modern technologies.
• Team Leadership: Mentor and guide project managers, developers, and engineers across workstreams.
• Financial Management: Monitor budgets, forecasts, and profitability for assigned accounts.
• Governance & Compliance: Ensure adherence to security, compliance, and quality standards.

Required Skills & Qualifications

• 8–12 years of experience in IT consulting or technology services with a focus on custom application development.
• Strong background in cloud platforms (Azure/AWS), data engineering, and application architecture.
• Proven experience in account management, project delivery, and stakeholder engagement.
• Excellent leadership, communication, and problem-solving skills.
• Ability to manage large teams and complex projects in an agile environment.
• Preferred Skills
• Hands-on experience with Databricks, Spark, and data integration frameworks.
• Familiarity with DevOps, CI/CD pipelines, and Agile methodologies.
• Exposure to pre-sales solutioning and proposal development.

Education

• Bachelor’s or master’s degree in engineering, Computer Science, or related field.

KPIs & Performance Expectations

• Client Satisfaction Score: Maintain 90% client satisfaction across all engagements.
• Delivery Timeliness: Ensure 95% of projects are delivered on or before agreed timelines.
• Revenue Growth: Achieve targeted account growth (e.g., 10–15% YoY).
• Profitability: Maintain or exceed gross margin targets for assigned accounts.
• Team Engagement: Achieve high team engagement scores and low attrition rates.
• Innovation & Solutioning: Drive at least 2–3 new solution proposals per quarter for account expansion.
• Compliance & Quality: Zero major compliance breaches and adherence to security protocols.