Account Management Executive (Client Servicing)

You will be part of the Account Management team, providing administration support including but not limited to the following responsibilities;

• Manage a portfolio of Corporate Clients
• Data entry and maintenance of Corporate Client database
• Preparation of monthly/ ad-hoc Client reporting requirements
• Support the department in administrative duties where required
• Receive and respond to Client enquiries through calls and emails
• Coordinate with internal stakeholders to troubleshoot issues, resolution and perform service recovery where required.
• Contract renewals and upsell of services
• Drafting of documentations including but not limited to Service Agreements, client handbook, decks etc.
• Assist with audit requirements and due diligence by Clients
• Undertake any ad-hoc tasks where required
• Preparation/ printing of member Cards and arrange for mailing
• Document sorting and filing
• Conduct communication sessions and sales pitches
• Assist with Client follow-ups on accounts receivables where required.

You understand the importance to exercise care when handling personal data and have an eye for detail. You are highly motivated, customer oriented and able to work independently or as part of a team. Experience with handling mass data on excel, working with sensitive information will be advantageous.

Diploma, entry level looking to learn more about Corporate Healthcare and Medical Benefits administration are welcome to apply. On the job training will be provided.

Requirements

• Diploma / Degree
• Medical insurance knowledge is an advantage
• Client servicing experience is an advantage
• Good customer service attitude
• Detailed oriented and ability to work with minimal supervision
• Good communication and interpersonal skills
• A team player
• Ability to perform beyond clients' expectations