Account Management Executive

Position Summary

The Account Management Executive (SME Segment) is responsible for managing and growing an assigned portfolio of Small and Medium Enterprise (SME) accounts by developing long-term customer relationships, identifying business opportunities, and delivering integrated telecommunications and ICT solutions.

The successful candidate demonstrates ownership, discipline, responsiveness, and a commitment to continuous learning while contributing positively to a collaborative sales culture.

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Key Responsibilities

Revenue Growth & Portfolio Management

• Achieve monthly, quarterly, and annual revenue targets across assigned products and services.
• Grow and protect an assigned portfolio through account retention, cross-selling, upselling, and new business acquisition.
• Identify opportunities to increase customer lifetime value while minimizing churn.

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Client Relationship Management

• Build trusted relationships with decision-makers and key influencers.
• Conduct regular client visits and business reviews.
• Understand customer business objectives and recommend appropriate telecommunications and ICT solutions.
• Serve as the primary point of contact throughout the customer lifecycle.

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Sales Execution

• Prospect and qualify new opportunities.
• Prepare proposals and commercial presentations.
• Manage opportunities from lead generation through contract signing and service activation.
• Collaborate with internal teams to ensure timely delivery and customer satisfaction.

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Customer Experience

• Respond promptly to customer inquiries and service concerns.
• Manage customer expectations through proactive communication.
• Coordinate with internal support teams to facilitate timely issue resolution.
• Maintain high standards of customer service throughout every engagement.

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Internal Collaboration

• Work closely with Product, Operations, Customer Care, and Technical teams.
• Participate actively in sales reviews and strategy discussions.
• Share market intelligence and customer insights.

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Qualifications

• Bachelor's Degree in Business, Marketing, Management, IT, Engineering, or related field.
• 1–3 years of experience in enterprise sales, account management, telecommunications, technology, or B2B services is preferred
• Experience managing SME or corporate accounts is preferred.