Account Management Manager (Client Serving)

Responsibilities:

• Lead and manage a portfolio of key corporate clients, insurers and brokers
• Develop long-term client engagement strategies to improve customer satisfaction, retention, and business growth.
• Serve as the senior escalation point for complex client issues, complaints, and service recovery.
• Conduct regular business reviews with clients and present performance reports, insights, and value-added recommendations.
• Oversee the preparation and review of client reports, service reviews, contracts, client handbooks, and other business documentation.
• Lead client implementation projects and ensure seamless transition from sales to operations.
• Support client audits, due diligence exercises, and compliance requirements.
• Monitor client performance metrics, identify service gaps, and implement improvement plans.
• Lead, mentor, and develop the Account Management Business Development team to achieve departmental objectives.
• Set team goals, monitor performance, and conduct regular coaching and performance reviews.
• Foster a high-performance, customer-centric, and collaborative culture.
• Allocate resources effectively to ensure optimal service delivery and achievement of business targets.
• Drive capability development and knowledge sharing within the team.
• Collaborate with cross-functional teams, including Operations, Finance,and Technology, to improve service delivery

Requirements:

• Minimum 5 years of relevant experience in Corporate Account Management or Sales within the healthcare, insurance, employee benefits, or financial services industry, with at least 3 years in a managerial or team leadership role.
• Excellent stakeholder management, communication, presentation, and negotiation skills.
• Strong analytical and problem-solving abilities with experience in business analysis and strategic planning.
• Strong leadership capabilities with the ability to coach, motivate, and develop high-performing teams.
• Self-driven, results-oriented, adaptable, and able to thrive in a fast-paced environment.