Account Management Manager

Who you are

• Excellent interpersonal skills and a passion for building long-term relationships both externally and internally
• Strong experience within the payments industry, with a solid understanding of the acquiring ecosystem and the broader payments value chain. Experience working for an acquirer, PSP, PayFac, processor, payment technology provider or merchant is a plus
• Demonstrated ability to manage and grow complex customer relationships while identifying and closing new business opportunities
• Ability to engage with both business and technical stakeholders and navigate complex customer organizations
• Genuine interest in technology and innovation, with the curiosity to continuously learn about Mastercard's expanding portfolio of solutions beyond payments
• Strong presentation and communication skills, with confidence speaking in front of both small and large audiences
• Strong project management capabilities and the ability to coordinate multiple stakeholders across a highly matrixed organization
• Excellent analytical and problem-solving skills, with the ability to transform customer challenges into actionable business opportunities
• Highly proactive and results-oriented, with strong ownership and accountability; able to drive initiatives through to completion and find pragmatic solutions to complex challenges
• Collaborative team player capable of mobilizing cross-functional teams around customer priorities and business opportunities
• Contribute to Mastercard's market expansion strategy through prospecting and the acquisition of new strategic customers
• Fluent in French and English, both written and spoken
• Master's degree or equivalent professional experience preferred

What the job involves

• Mastercard is a global technology company powering the payments industry
• While our heritage is rooted in connecting consumers, merchants, financial institutions, and governments through one of the world's largest payment networks, today Mastercard is much more than a card network
• We leverage technology and lead innovation to help customers solve complex business challenges, accelerate growth, improve security, and deliver better experiences to consumers and businesses alike
• The Retail & Commerce team in France is seeking a Manager, Account Management to support Mastercard's growth across the acquiring and acceptance ecosystem
• This role focuses on managing and expanding relationships with a portfolio of strategic customers, including acquirers, payment service providers (PSPs), payment facilitators (PayFacs), processors, and payment orchestration platforms
• Beyond the existing portfolio, the account manager will be able to identify, engage, and develop relationships with new accounts and strategic prospects, thus contributing to Mastercard's long-term growth and market expansion
• This position combines strategic account management, consultative sales, and business development
• The successful candidate will develop a deep understanding of customers' businesses, priorities, and growth ambitions, identify where Mastercard can create value, and bring together the right internal expertise to help customers achieve their objectives
• Success in this role requires a strong understanding of the payment’s ecosystem, a passion for relationship building, intellectual curiosity, and the ability to position Mastercard's broad portfolio of products and services across payments, cybersecurity, fraud prevention, data & analytics, digital commerce, and value-added services
• Manage and grow relationships with a portfolio of strategic customers across the acquiring and acceptance ecosystem, including acquirers, PSPs, PayFacs, processors, and orchestration providers
• Identify, engage, and develop relationships with new accounts and strategic prospects
• Develop a deep understanding of customers' organizations, business models, competitive environments, strategic priorities, and growth objectives
• Build and maintain relationships at all levels of customer organizations, from operational and technical teams to senior executives and C-level decision makers
• Act as a trusted advisor by understanding customer challenges and identifying opportunities where Mastercard can deliver measurable business value. Positioning Mastercard as a strategic technology partner rather than solely a payment network provider will be key
• Identify, qualify, and advance commercial opportunities across Mastercard’s broad portfolio of products and services
• Lead customer presentations, business reviews, workshops, and strategic discussions, tailoring messages to both business and technical audiences
• Partner closely with various teams within Mastercard (product, cyber, customer delivery, digital, services) to deliver customer value. Efficiently navigate a complex global organization
• Develop business cases, commercial proposals, and executive-level presentations to support complex sales opportunities and strategic initiatives
• Negotiate and execute commercial agreements while ensuring long-term value creation for both Mastercard and customers