Account Management Specialist

Join our team of dedicated Spacemakers!

At Kahon.ph, we’ve been helping people make space since 2017. We make storage easy for all Filipino homes and businesses. We are looking to hire an Account Management Specialist who will:

• Be the main contact person for B2C clients to listen to concerns, resolve problems and deliver requirements in a timely manner
• Be the main contact person for B2B clients and handle their day-to-day requirements
• Collaborate with various departments to deliver client or customer requirements
• Collect and analyze data on consumer behavior to understand changing needs
• Attend to customer (new or current) inquiries, concerns and/or requirements
• Input data in CRM software
• Receive, validate and encode new bookings (Kahon, Kwarto, add-ons) in the CRM or Airtable.
• Confirm pickup, delivery and retrieval schedules with customers, and coordinate them with Operations.
• Keep order records accurate and complete from booking to move-out.
• Generate internal/external documents such as cost estimates, monitoring reports, etc.

Qualifications:

• 2-3 years experience in Account Management, Customer Service, Business Development or Sales
• Knowledgeable in CRM softwares (i.e. salesforce)
• Experience in logistics, and/or warehousing operations
• Knowledgeable in Google Suite and MS Office
• Excellent written and verbal communication skills
• Strong interpersonal skills (listening, negotiating, presenting)
• Strong analytical and problem-solving skills
• Able to meet deadlines and manage multiple requirements/projects at a time
• Self-starter & proactive
• Tech-savvy

*Hybrid Work Set-up

*Occasional tasks may be required outside of the regular working hours in cases of urgent customer requirements/issues

If you think you can hit the ground running with your solid background and skills, we'd like to meet you.