Account Management Supervisor

Tangent, the Philippines' largest non-bank POS terminal network, is hiring.

We seek qualified Account Management Supervisor candidates to join our Go Beyond Community.

You may also send your CV/Resume to [email protected]

What do you get?

• Permanent and Direct employment (Not under agency)
• Comprehensive Onboarding Training to help you improve your competencies
• Annual Performance Evaluation and salary increase based on performance/eligibility.
• HMO & Insurance upon regularization
• Career & Leadership Training Programs

JOB RESPONSIBILITIES:

• Monitor performance and workload balance of direct reports.
• Ensure timely and complete submission of reports and updates to clients and internal stakeholders.
• Act as second level of escalation for client issues and coordinate resolutions with relevant departments.
• Communicate client requirements and deadlines to the team and ensure alignment with service expectations.
• Conduct onboarding and training for newly hired team members.
• Oversee deployment and retrieval of terminals and hardware peripherals.
• Ensure service issues are resolved within agreed service levels.
• Maintain documentation systems for account records and official business files.
• Prepare monthly service review presentations and attend meetings with key accounts.
• Submit billing documentation to the Finance Department for all expenses and services rendered.
• Support customer-related events and activities initiated by or for the company.
• Exerts best effort to meet quality objectives; implements and/or carries out quality improvement activities; and functions as a Supervisor, as formally and officially defined by the immediate superior or executive management

JOB QUALIFICATIONS:

• A Bachelor's Degree in Business Administration, Marketing, and other related fields.
• Preferably with at least 2–3 years of work experience in account management, sales, or administrative functions, with prior supervisory or team leadership experience.
• Strong leadership and coordination skills.
• Keen attention to detail, flexible, systematic, and results-oriented.
• Computer literate in Windows-based applications with the ability to learn customer service software.
• Excellent and professional verbal and written communication skills.
• Able to work well under pressure and with minimal supervision.
• Amenable to work onsite in Ortigas, Pasig City (no work from home).
• Can start immediately.