Account Manager, Amazon Pickup & Return Points (PARP)

DESCRIPTION

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build a world-class delivery experience, this is your chance to make history. We are looking for a dynamic, organized self-starter to join as Account Manager for Amazon's alternative delivery solutions.

About the Role: Amazon Pickup & Return Points (PARP) is an alternative delivery solution offering convenient pickup and return options to Amazon customers. As the Account Manager, you will be responsible for managing and expanding our network, handling major partners in retail, property management, and transportation sectors.

Key job responsibilities
Own and drive executive-level relationships with stakeholders across partner organizations
Lead complex contract negotiations, including commercial terms and service level agreements
Conduct market analysis and forecasting to shape strategic decisions
Maintain complete ownership of the pickup network, including performance optimization and expansion strategy
Drive network development/roll-out, maintain and optimize current operations, conduct performance reviews, and manage contract renewals
Work cross-functionally with internal teams (Tech Ops/Installation, Accounting, Marketing, Business Planning, Legal, Product Management)
Lead business expansion, route-to-market strategies, and new product/service launches
Drive offline Marketing and Advertising campaigns with location partners
Ensure best-in-class customer experience across all Pickup locations

BASIC QUALIFICATIONS

• Experience in analytical tasks or projects, working with data
• Knowledge of Excel at an advanced level
• Experience in program or project management

PREFERRED QUALIFICATIONS

• Experience working effectively on milestone-driven projects

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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.