Account Manager and Partnership Development

About the role

This partnership and marketing role is responsible for the development of the local partner network and partnership revenue. The position requires managing a partner network that meets service expectations of clients' defined concierge services, while increasing utilization of services and driving client ROI.

Key responsibilities

• Develop and manage a partner network that will meet the service expectations of clients' defined concierge services and increase utilization of the services
• Sign agreements with identified partners for benefits delivered via concierge that will enhance clients' service offerings
• Evaluate partners and their offerings regularly to ensure clients' needs are met and a competitive edge is maintained in the industry
• Develop and manage quality control and feedback process for all partners in the market
• Establish partner agreed deliverables, promotions, discounts, special offers or preferential treatment as appropriate
• Obtain partner approved marketing collaterals, images and copy for Aspire Lifestyles marketing channels
• Manage ongoing relationships with identified service partners and ensure corrective systems and procedures are established to reinforce utilization and ensure ongoing quality
• Work cooperatively with all Aspire Lifestyles markets globally and the global marketing and partnership team to establish partnership agreements
• Ensure identified partners and their offers are recorded in a global knowledge database to enable easy search and recommendation of relevant partner offers
• Responsible for all communications and conflicts resolution to portfolio of clients assigned with the objective of ensuring satisfaction, new and repeat business opportunities

About you

• 5-8 years of Account Management experience in a consultative and strategic selling industry
• Marketing experience in Loyalty and Rewards Program
• Merchant partnership experience and good network of partner relationships across dining, retail, travel and other affluent lifestyle categories
• Experiential and event management experience serving the affluent segment
• Proven team leader experience of managing direct reports and senior stakeholders
• Strong commercial acumen and negotiation skills
• Degree in Marketing, Business Management, Hospitality or equivalent
• English (high proficiency in spoken and written), Vietnamese, and proficiency in a second language

About us

Aspire Lifestyles is a global leading provider of Concierge and Loyalty solution services to client segments in banking, payments, insurance, luxury retail, luxury automobile and luxury property. The objective is to offer products and services to build clients' loyalty programs with an ultimate goal to deliver client ROI.