Account Manager - Auto

Are you someone who enjoys building relationships, solving problems and being out in the market meeting people?

We're looking for an Account Manager to support and grow our network of dealers and introducers across Auckland. Working alongside an experienced BDM, you'll learn the business, build trusted relationships and become a key point of contact for our introducer network. This is an opportunity to join a growing organisation where personality, attitude and the ability to build relationships matter just as much as experience.

The role

This is a hands on account management role where you'll spend time out with our dealers and introducers, helping them understand our products, processes and lending criteria while providing ongoing support to help them succeed.

You'll work closely with the Northern Regional Manager, initially attending joint visits and learning the ropes before gradually taking ownership of your own relationships and portfolio.

No two days will be the same. One day you might be providing training, the next reviewing applications and providing feedback, helping resolve issues, or attending an industry event representing the business.

What you'll do

• Build and maintain strong relationships with dealers and introducers across Auckland.
• Visit introducers regularly and become a trusted point of contact for their business.
• Provide guidance and feedback on applications and supporting documentation.
• Help introducers understand lending criteria and how best to present applications.
• Deliver onboarding and ongoing training on systems, products and processes.
• Respond to enquiries and work collaboratively to resolve issues as they arise.
• Partner with internal teams to find practical solutions and deliver excellent service.
• Support customer visits, training sessions and relationship management activities alongside the Northern Regional Manager.
• Attend industry events and networking opportunities.
• Represent the business professionally and maintain a visible presence in the market

What we're looking for

We're open to a range of backgrounds and experience levels. What matters most is your ability to build genuine relationships and create trust.

You may bring:

• Experience in customer service, sales, account management or relationship management.
• Exposure to the automotive industry, finance industry or a similar customer focused environment.
• The confidence to walk into a business, start conversations and build rapport.
• Strong listening skills and attention to detail.
• A proactive approach to solving problems.
• A willingness to learn and develop your industry knowledge.
• A positive attitude and genuine desire to help customers and business partners succeed.
• The ability to communicate effectively with a wide range of people.

Automotive experience would be welcomed, but we're equally interested in speaking with people who have strong relationship building skills and the motivation to learn.