Account Manager (B2C)

About the role

The Account Manager (B2C) will manage and grow relationships with individual clients, particularly high-net-worth individuals, within the luxury wellness and medical market. The role focuses on consultative selling, client acquisition, relationship management, retention, and revenue growth while ensuring a high standard of client experience and ethical communication.

Key responsibilities

• Build and maintain strong relationships with individual clients, including HNWIs, through personalized and consistent engagement
• Drive revenue by identifying client needs and recommending appropriate solutions based on their goals and requirements
• Serve as a trusted advisor by clearly and ethically explaining products, applications, benefits, and the overall client journey
• Generate new business through referrals, networking, events, partnerships, and targeted outreach within the luxury, wellness, and medical sectors
• Develop and execute strategies to increase repeat business, referrals, and long-term client relationships
• Build relationships with individuals, professionals, and organizations within relevant luxury, wellness, and medical networks
• Coordinate with Medical, Marketing, and Operations teams to ensure smooth onboarding, service delivery, and after-sales support
• Maintain accurate client profiles, activities, follow-ups, sales pipeline, and engagement records in the CRM
• Organize and participate in exclusive events, personalized outreach, and loyalty initiatives to strengthen client relationships
• Monitor sales targets, conversion rates, client retention, referrals, and other relevant B2C performance metrics

About you

• Bachelor's degree in business, Marketing, Healthcare, Hospitality, or a related field
• 3+ years of experience in account management, relationship management, business development, or B2C sales
• Experience handling HNWIs or clients within luxury, wellness, healthcare, medical, hospitality, or premium service industries is preferred
• Strong consultative selling and relationship-building skills
• Excellent communication, presentation, negotiation, and interpersonal skills
• Strong client service orientation with a professional and discreet approach
• Comfortable working with sales targets, CRM systems, and performance metrics
• Strong network within the luxury, wellness, healthcare, or medical sector is an advantage
• High level of professionalism, integrity, and confidentiality