Account Manager, Broker Segment

• Responsible for managing broker accounts, maintaining a long-term relationship with accounts and maximizing sales opportunities within them
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis
• Build and maintain effective relationships with clients to provide the best possible service on a timely basis
• Focusing on growing and developing existing clients, together with generating new business
• Act as the key interface between the broker and all relevant departments
• Play an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients
• Responsible for the development and achievement of sales target
• Maintains high customer satisfaction ratings that meet organizational standards
• Work out business plans for all current and opportunity business
• Handle client activities in assigned broker account territory
• Manage existing contract retention and explore new opportunities
• Maintain good customer relationship through understanding their needs, company direction and connect with stake holders at all levels
• Work together with teams to provide good client support and servicing on responding customer issue
• Achieve high customer satisfaction level
• Work with Medical team to share customer report analysis and recommendation to client
• Preparation and presentation of quarterly / annual strategic meetings to show specific performance to promote client satisfaction, client retention and upsell opportunities
• Come up with strategic planning with clients with minimal supervision
• Manage own team to deliver the above
• Other ad-hoc assignment as assigned

Requirements

• University graduate with a minimum of 7 years of relevant experience
• Healthcare, group medical, employee benefit or broker background is highly preferred
• Proven track record in achieving sales target
• Result and customer-service oriented
• Team player who is detail-minded and able to perform multi-tasking and finish tasks in tight schedule
• Independent, well-organized, self-motivated with excellent interpersonal, presentation and communication skills
• Excellent analytical and negotiation skills
• Excellent command of spoken and written Chinese and English.  Mandarin skill will be an advantage.
• Proficiency in MS Office
• A touch of leadership skill is an advantage

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