Account Manager - Campaign Operations

Strategic context:

The GTMC organization will help us to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations. This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making.

Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As an Account Manager Campaign Operations, within our Hyderabad Hub, you'll be responsible for supporting the campaign operations Hub team, ensuring seamless business continuity and driving strategies aligned with global priorities in campaign operations. You'll make data-driven business recommendations, and create insightful presentations.

Main responsibilities:

• Cross-Functional Collaboration: Coordinate campaign setup readiness with relevant stakeholders, incl. hub delivery teams for campaign, web, content, and social media operations, ensuring alignment and accountability of the assigned markets. Facilitate meetings with business partners/omnichannel team and HUB campaign operations subject matter experts in providing direct updates on project status, deployment needs, and key next steps — organized by country, market.
• Operational Governance: Facilitate project meetings with campaign Operations/Omnichannel/GTMC teams, driving productive discussions, capturing key decisions, and updating action items accordingly
• Project Assessment: Assess the brief submitted by omnichannel teams for each new project. Identify any gaps and missing information to be collected.
• Project Monitoring: Manage the delivery of campaigns, working closely with omnichannel and HUB campaign operations delivery team for the assigned market
• Milestone Tracking & Risk Mitigation: Supports the subject matter experts/leads in monitoring critical development milestones to ensure on-time delivery. Proactively communicate any risks, blockers, or delays to relevant stakeholders and propose solutions to keep projects on track.
• Change Management: Acts as a change agent to support the transformation related to campaign operations and collaborate with Omnichannel capabilities and operations change management team as needed. Fosters the implementation of new ways of working and helps training business partners on new tools or processes.
• Campaign Operations Expertise: Support the markets during omnichannel SFMC journey design, analysis, and optimization (drive campaign performance; optimize campaign analytics setting requirements [including data inflow]). Coordinate end2end campaign process for simple to medium complex campaigns.

About you

Experience:

• 8 years of experience in campaign management, preferably SFMC/ account management /agency/client experience
• Desirable experience in pharmaceuticals / healthcare industry and scientific context mediation
• Proven track of managing efficiency-driven offshoring projects at scale; PMP or related certification a plus

Soft skills:

• Stakeholder management
• Good written and verbal communication skills
• Ability to work independently and within a team environment
• Strong organizational and multitasking skills with keen attention to detail; experience working in a matrixed environment with cross-functional teams (internal and external)
• Strong organizational and time management skills; and ability to work independently and within a team environment
• Strong ability to translate complex technical matters into digestible and business-oriented communication based on stakeholder needs
• Strong project management skills
• Strong expertise around Omnichannel journey design & marketing execution

Technical skills:

• Knowledge of key SFMC capabilities (i.e. Audience Studio, Datorama, Interaction Studio, Journey Builder) SFMC Specialist Certification is a plus
• Knowledge of key project management tools (i.e. Jira, Trello)
• Knowledge of CRM tools (i.e. Veeva)

Education:

• University degree level (Graduate degree, preferably in science)
• Additionally, relevant advanced/postgraduate degree in life sciences/business analytics/management/pharmacy/similar discipline is desirable

Languages:

• Excellent knowledge of English language (spoken and written)

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave
• Play a key role in shaping and optimizing our content strategy, driving business growth and achieving impactful results