Account Manager-Canada

We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine.

Develop a market area business plan and sales strategy with dealers, in conjunction with the Sales Manager, North America Sales Area which complies with Normet long term strategic objectives and goals.

Ability to work through complex Normet product related issues and support both internal and external stakeholders in mining and tunneling applications

Participating in Normet strategy workshops, and day-to-day business operations as specified by North American Sales Manager

Firsthand field demonstration ability.

Utilizes company leads, to expand current customer base and follows up on leads in conjunction with other Account Managers

Strong understanding of customer and market dynamics and requirements

Maintains clear and concise communications (product needs/forecasts) with external manufacturing partners, and raw material providers.

Supports various marketing functions i.e.: trade shows, brochures, and project spotlights, etc.

Provides technical support and training to end users, operators, and account managers

Provides feedback to factories to enable improvements to the product line through both technical feedback systems and factory level network

Support with root cause analysis tools and report writing, supporting Normet quality management systems

Lead for local product improvement testing and implementation

Develop and initiate plans for penetrating new markets, new customer development, relationship management and satisfaction.

Support to warranty investigations from a technical advisor position

Develop and maintain a customer database to include key contact personnel, procurement, mine / tunnel managers, operation manager, maintenance supervisors, ground control supervisor, consulting engineers, mining contractors and sub-contractors.

Ability to create customized technical documentation including manuals & training materials for specific applications

Communicate and work with service team to prepare units with local upfits, prepare OTM (Order to manufacturing) and other necessary documentation to finalize sales.

Technical input in new product and technology development

Promote and sell training opportunities including operator & simulator training packages.

Work with Normet International to develop sales and marketing tools that directly address individual customer’s equipment and total solution requirements.

Cultivate effective business relationships with executive decision makers in key accounts.

Perform other related duties as assigned.
Stakeholder Management

Client-driven to positively support the growth of Normet

Ability to conduct work in a professional manner

Customers include both internal and external stakeholders

Assists customers with maintenance trouble shooting feedback to the factory

Ability to conduct customer visits, localized training sessions, and present reports to various levels of authority

Global support during North America time zones, for all customers requiring remote assistance
HSEQ – Health, Safety, Environment and Quality

Comply with all Normet policies with HSEQ

Active participant in ensuring Normet operations and products support HSEQ initiatives

Support to risk assessments, incident investigations, and product related legislative safety specifications, North America

Ability to support the creation and updating of HSEQ documentation where applicable
Personal Responsibility

Ensures compliance with Normet Values, & Normet Policies and Procedures

Continuous improvement journey with behaviors supporting improved product knowledge, learning and development, and competency training

Retain existing industry certifications, and where applicable acquire updates and advancement

Active contributor and team member in both the sales and service teams, North America
QUALIFICATIONS AND EXPERIENCE:

Strong technical and practical knowledge dealer management.

Chemical professional with a technical degree or equivalent certification

Engineering professional within the discipline of ground control and rock reinforcement

2 years of experience working with Construction/Mining Equipment

5-7 years of experience in sales and marketing

Strong understanding of customer and market dynamics and requirements
SKILLS & COMPETENCIES:

Ability to work independently and within a team environment

Elevated level of written, verbal, and presentation skills

Facilitator skills in a classroom setting

Initiative-taking in ambiguous situations

Elevated level of responsiveness, organization skills, and detail orientation

Excellent personal presentation and communication skills

Time Management Skills

Valid Driver’s License

Desire to work within and promote a team setting. ADDITIONAL INFORMATION:

Willingness to travel away from home frequently both domestically and internationally as well as to underground mine sites in North America.

You may be required to undertake tasks outside of this position description taking into consideration the relevant skills and experience at the request of the reporting manager.

This role is expected to have a normal work week in accordance with regular business hours, Monday – Friday, 40 hours. There may be some weekend or longer hours dependent on the project scope of deliverables and will be compensated accordingly. COMPLIANCE & AUTHORITY:
Employees have a responsibility to:

Protect their own health and safety and avoid adversely affecting the health and safety of any other person.

Comply with Normet safety policies, procedures, and work practices.

Ensure contractors and visitors are informed of all necessary safety instructions and information when on Normet premises.

Must wear the specific PPE clothing and items relevant for the task you are undertaking.

Must read and understand all relevant SOP’s pertaining to any equipment/machinery/vehicles.

Must report all safety issues and emergencies in the workplace.

Compliance with Normet’s Quality systems and standards relating to ISO 9001:2015.

Come and share your courage to shine with us!

Visit our career website for more information.