Account Manager (Client acquisition and Retention)

Role & responsibilities

• Service Delivery: Ensure 100% adherence to client SLAs, timely resolution of escalations, and
  proactive communication.
• Client Engagement: Conduct periodic reviews and meetings with clients, insurers, and brokers to
  strengthen partnerships.
• Business Growth: Identify cross-sell and upsell opportunities; contribute to client retention and new
  business acquisition.
• Stakeholder Collaboration: Partner with internal teams (Operations, Claims, IT) to deliver on
  commitments and improve service delivery.
• Team Leadership (TL & above): Manage team performance, ensure accountability, and Support team
  members.

Major Challenges:

• Balancing high service expectations with operational constraints.
• Handling escalations while maintaining client confidence.
• Meeting business development targets alongside service delivery (Asst Manager & above).

Skills & Knowledge:

• Education: Graduate (any discipline).
• Technical: Proficiency in MS Excel, strong presentation skills.
• Domain: Knowledge of TPA/insurance processes preferred.
• Behavioural: Relationship management, problem-solving, and coordination skills.
• Leadership (TL & above): Team management, coaching, and client engagement.

Expertise:

• 6 + years of experience in Business Development / Key Account Management / Client Servicing
  • Experience in Insurance / TPA / Healthcare / Employee Benefits is strongly preferred
  • Proven exposure to managing enterprise clients and driving business growth

What We Offer:

• Competitive salary and benefits.
• Structured training program and defined career growth path.
• Collaborative culture focused on teamwork, learning, and client impact.
• Opportunity to contribute to business growth and customer success.